Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/27/2023 I signed up for a BLS provider class at the ***** St. ********* location of Boston medical staffing for 7/31/2023 at 9 pm. I paid $95.62 for the class and received a receipt of payment and a confirmation for the class with links for the e-manual book and access codes. I showed up to the location at 8:45 pm to the office and the door was locked but lights were on. I rang their doorbell twice before a woman came out and asked if she could assist me. I explained I was there for a class and showed her my confirmation emails upon her request. She told me that Simon had left a half hour prior for a client emergency and there wasnt a class that night. She then told me I was the only person who signed up for the class so it wouldve been cancelled anyways. Not once did I receive a single bit of communication prior to this that the class was canceled for either of those reasons. I then tried to contact Simon and he sent my call to voicemail. He texted me then asking for my confirmation email and just told me to reschedule the class. Not a single apology or anything. I have had 2 prior phone call conversations with Simon as well in which he was exceedingly rude and even hung up on me mid conversation. I cannot, nor do I want to, reschedule this class. I just simply want my money back so that I can take a class elsewhere to get my BLS cert for nursing school by the fall. I've sent an email to them and also messaged to Simon to let him know I've requested a refund and that I dont want to reschedule. I had no idea prior to this that other people have experienced the same situation with Simon and that the company is basically scamming people.

  Business Response

  Date: 08/01/2023

  The candidate signed up for the BLS Class

  Received confirmation email with the date and location.

  Received the eBook (Digital through email. Digital Book costs $15.80). We paid for it and issued the Code to her which she activated prior to attending skills session. 

  Activated the eBook and proceeded to skills session. The instructor had an emergency and requested the assistant to stay and communicate to students because it was already too late to cancel after the emergency. Emily texted the instructor and was advised to select another date and be rescheduled. She opted to cancel and get the refund which was processed instantly. 

  Emily was notified that the Access Codes for any digital product can not be accepted once activated. Everything is on the American Heart Returns Policy and Boston Medical Staffing Cancellation Policy. (Links attached)

  "All Access Codes just like product keys cannot be claimed back once emailed to the candidates".  

  Boston Medical Staffing Cancellation Policy*****************************************************************

  American Heart Association Returns Policy: **************************************;

  Digital Products
  All eBooks, eCards, and eLearning may be returned within 30 days of the order date providing that the items have not been activated. All items may also be subject to a 15% restocking fee. Contact Shop CPR Customer Support for any digital product returns.

  BLS Provider Manual eBook
  Product Number :******************************
  Student Manual Digital eBook Student BLS
  $15.80
  Conclusion: Anything she is claiming to be rude is by phone conversation is false and non existent. She called when I was in class and texted back. . All communication is by email or text as attached. We paid for the eBook and we can't get the refund. We refunded the whole amount less $15.00 for the eBook. Digital products just like product keys can not be refunded once activated.

• Initial Complaint

  Date:06/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/26/2022, I attended an ****************** BLS course with Boston Medical Staffing. I had paid the $90, completed the online course and attended the in person class. I was emailed a ********* certificate, ID and QR code indicating that I completed the class and the certificate was valid and accessible until 03/2024. On 05/31/223, I attempted to access my QR code for the certificate and it was saying that I never took the class and my code didn't exist. I tried a few more times and then decided to call the company. I called a few times before someone finally answered. The instructor informed me that he had left the office and to send an email, in which I did. He never responded to the email to this day. I decided to call him again on 06/6/23 and explained how I am trying to access my certificate QR and if he could help me. He proceeded to tell me that he no long affiliates with ****************** and can not access any certificates from 2021-2022 because ********* changed their website. He told me to call ********* and they would help. I spoke to the training support center manager and he explained to me how Boston Medical Staffing voided every person in the class on 03/26/22 and never gave a reasoning as to why and also listed that the class never even happened. I proceeded to call back Boston Medical Staffing and told the instructor what the training support center manager told me. He proceeded to yell and cut me off, explicitly telling me, "can you just listen to me". He told me that he has nothing to do with it and isn't going to waste his time with me and proceeded to hang up on me. I filed a complaint with ********* and followed up with ***************** who informed me that the company was under surveillance during that time and should not have been issuing certificates and that I deserve a refund. The instructor blocked my cell, so I called from a different phone and asked for a refund. The instructor told me he doesn't owe me one and hung up on me.

  Business Response

  Date: 07/20/2023

  *********************** registered for an ****************** BLS Class through Boston Medical Staffing. She was enrolled, received the online  material like all other candidates, attended the in person skills session and was awarded the Certificate same day 03/26/22. However, Boston Medical had internal issues with ****************** and we complained to their TOP Management and Director of ******************* about RACIAL DISCRIMINATION and instead of ********* solving the dispute internally, they retaliated by reaching to the candidates and cancelling their Certifications. However, they sent emails to those few candidates telling them that they need to be re-trained. Most of the candidates ignored the offer because it was Total ******** Only few accepted the retraining and got their certifications re issued.

  One and a half years later, *********************** sent an email enquiring about her certificate. The certificate is ONLY good for 2 years. She has been using the Certificate for 1.5 years. ***** just want a Free certificate but using the wrong approach to get another certificate. The Management and Instructors has long changed and Boston Medical had already stopped offering ****************** Certifications. 

  Please Note: 1. Boston Medical Staffing paid ****************** all the Processing Fees for all candidates.

                        2. All Posting and Processing Fee was Not refunded to Boston Medical after the complaint.

                        3. ****************** Issued the Certificates (Attached) Not Boston Medical.

                        4. ****************** cancelled All Certificates, yet No Refund was issued.

                        5. ****************** sent emails to few students who were trained on that day and asked them to get retrained (In Retaliation for complaining).

                        6. *** candidates accepted the retraining and got their Certificates reinstated. Why Did *********************** not follow up.

                        7. Boston Medical Staffing  offered *********************** a chance to be trained (See Attached email) She ignored the email.

                        8. Boston Medical Staffing has Rescheduling/Cancelation Policy like any other agency. Why did it take 1.5 years to enquire about the Certificate???

                        9. All Certificates are ISSUED by ****************** (See Attached) NOT Boston Medical Staffing. Why did ********* cancel and not refund yet asking candidates to claim their refund???

                       10. Management changed and Boston Medical Staffing stopped offering those ****************** Certificates. Who should be responsible for Refund? Which refund if Boston Medical Paid ********* and didn't cancel the        Certificates???

                        11. In Conclusion, we did our part; Issued the online materials, Trained the skills, paid ********* for Processing , ********* issued Certificates. If they felt the students were not trained, they should have refunded all the fees.

  NO REFUND can be given because ********* NEVER issued the same processing Fee. Again management changed the only thing we can offer is FREE Training for the same course she paid for.

• Initial Complaint

  Date:09/15/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/16/22 I signed up for a BLS for Healthcare providers class from Boston Medical Staffing for $85, the class I had signed up for was a hybrid class with online and in person learning and included an e-book. After signing up for the class online, I received a call from someone from the company alerting me that the class I had signed up for had been cancelled and that I would have to reschedule, but that they would send me the e-book. I rescheduled the class for August 29th. I never received the the e-book. On August 28th I reached out to the support team as I still had not received the e-book and needed to complete the e-book portion of class before the class scheduled on the 29th. When speaking to the support person they told me that this class had also been cancelled. I was never informed in any way that my class had been cancelled before reaching out myself, which was concerning to me. BLS certification has a renewal deadline and so at this point after 2 cancelled classes, poor communication, and lack of delivery of the e-learning materials from Boston Medical Staffing, I decided that it would be in my best interest to schedule the class elsewhere as I could not risk yet another class being cancelled. I requested a refund from the person I spoke to and was informed that it was a Nursing on call number only and that I would need to email ***************** in order to request the refund. I emailed the company on 8/28 requesting the refund as the person on the phone stated to. I never received a reply. I sent 2 follow up emails on 8/30 and 9/12, still with no reply. I am just looking to be refunded, as I did not receive the services I paid for.