Complaints

This profile includes complaints for Camosse Masonry Supply's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Camosse Masonry Supply

  64 Southwest Cutoff Worcester, MA 01604

  
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  Camosse Masonry Supply

  23 Trolley Crossing Rd Charlton, MA 01507-1351

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sold damaged discarded ************* as new. Purchased 3 cubes of brick ( ~ 589bricks/cube). One cube was of broken and damaged discarded brick from another job, repackage and sold as new. The bricks were badly chipped with no chip pieces to found anywhere within the cube, which is a clear indication the bricks had been damaged somewhere else and then repackaged without the chipped pieces.

  Business Response

  Date: 09/21/2022

  We sold the customer **** brick on 7/14/22. The brick were new,never used, and still in the original factory banding (can provide pictures).  We received a call from the customer on 8/28/22 stating that there were damaged brick in the cubes. We asked for photographs and explained to the customer that we could exchange the brick if necessary.  Upon receiving the photographs we acknowledged that , although fairly common with this brick, there were some that could be exchanged.  The imperfections shown in the customers photos are the same imperfections shown in our physical display in Worcester. The customer explained that they had used the brick and was looking for a refund . We reiterated that we would exchange any damaged brick but the customer said this was not a solution. We feel we have made an honest attempt to resolve this issue for the customer.

  Customer Answer

  Date: 09/22/2022

   
  Complaint: 17900887
  
  I am rejecting this response because:
  The bricks were clearly broken before being packaged as shipped to the site. The home owner is ignorant, someone at Camosse played on that knowledge in the hopes of getting rid of inferior product at a premium price. Which they did! But the ***** knew, and knows. Shame on Camosse. 
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/27/2022

  We would continue to stand by our original resolution of replacing any brick that you are not happy with and have not installed. 

  Customer Answer

  Date: 09/27/2022

   
  Complaint: 17900887
  
  I am rejecting this response because:
  The bricks were installed with labor expenses increasing to remove and replace. Looking for labor reimbursements. Plus material. 
  thanks! 
  Sincerely,
  
  ***************************