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Business Profile

Latex

Vystar Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Latex.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jun 30 2022 I ordered a replacement filter for my RxAir system at a cost of $199.00. RxAir Order # *****. On the order page it clearly stated that I would be provided a return shipping label to return the used filter. I received the new filter on Jul 8 2022. There was no return shipping label included with the new filter. I contaced the company on Jul 9 2022 via text as required. Today Jul 11, 200 I received a reply telling me that they dot not provide a return shipping label for a regular return, only for defective filters. That is not what the information provided stated.

    Customer Answer

    Date: 07/12/2022

    Almost immediately the notice was removed from the page. It was on the original orering page but after I complained to them it was remove. The only part I have is what I cut and sent to BBB.

    Business Response

    Date: 08/08/2022

    It was an error that our side still showed disposal. We are unable to dispose of the cartridges. I offered to issue the customer a return label for the cartridge they purchased and issue them a full refund once we received the cartridge via email. We notified the customer that they should contact their local garbage company for disposal and they would assist them.

Vystar Corporation is NOT a BBB Accredited Business.

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