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Business Profile

Pizza

Pizza Works

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 28, 2023, around 1 pm I ordered a Turkey Rollup on their website. I never received a confirmation for my order like I always do so I contacted them to make sure they had received the order before I went to pick it up. When the girl answered I told her I placed an order but never received a confirmation could she please confirm they received the order. She told me no so I said to her my card had been charged $11.24 for the order so how could I get my money back. She said I don't know this has never happened before. She told me she would check with her manager and call me right back and asked for my phone number. Two hours later I had not heard from anybody, so I called again and told her nobody called me back I am still waiting to see how I am getting my money back. She said hold on let me ask my manager. I could hear her telling him what happened, and he refused to get on the phone to speak with me. He told her to give me a phone number to call, which was the number for ****** ****************** which is apparently the company that runs their website. I contacted them and they said they cannot issue refunds, but they would call Pizza Works on my behalf. I have been working with ****** for a couple of weeks now, and the owner keeps telling them that they are looking into it and then they never hear back from them. I know it is a small amount, but i did not receive my order and they walked away with my hard-earned money and obviously have no intention of giving me my money back. I look at that as stealing. They are definitely aware of this situation from both me and ****** they just don't care.

    Business Response

    Date: 01/20/2024

    The money was refunded to the customer. 
    they should see it in a few days

    This is the Refund Receipt

     

     

    Customer Answer

    Date: 01/22/2024

     
    Complaint: *********

    I am rejecting this response because:

    ********* which was attached to the business response shows the refund that was created was for customer name as *********************, which is not me.  I believe they refunded the wrong person.  If I am incorrect please let me know.  As of today nothing has processed through my account nor is anything pending in my account for the refund


    Sincerely,

    *********************

    Business Response

    Date: 01/22/2024

    Correct Receipt has been provided by the business and has been attached to this response.

    Customer Answer

    Date: 01/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Pizza Works is NOT a BBB Accredited Business.

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