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Business Profile

Remodeling

Quality Construction Divisions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodeling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/22/24 a granite counter was installed. I have tried contacting Quality Construction Division (******************* and or *********************************)numerous times to have him finish and view the project that i paid for, but with no reply. The finish thats on the granite which was installed is non except-able. There were several mistakes along the way by the installers which included different sizes of the backsplash. After several attempts along the way they never cleaned the granite surface so when I paid by check, the poor finish was undetectable at the time. The following days ahead a new tile floor was installed by myself to finish this job. When the floor was done and all the appliances were placed back I began cleaning the granite surface and getting a closer look at the finished project. I have a total of four complaints that are not acceptable by me nor by the home owner who happens to be my mother. 1. the sink was not mounted correctly with all the hardware 2. There are many voids in the silicone between the sink and granite which has water damage now in the sink base cabinet.3. The kitchen faucet hole was made off center to the window and base cabinet. The sink was centered in the window along with the front of the base cabinet as it was agreed upon.4. The granite finish has indentations/rough spots/pitting all over it. Which will harbor bacteria. I sent a text message to him on 5/8/24 along with a picture under the sink where the mounts were missing. Then i sent a second text on 5/25/24 in which he replied Ill call you next week. No call no text no nothing ,Ive left multiple messages along with texts on 6/4 , 6/5 , 6/6 ,6/13 , 7/3 i will be uploading pictures in true near future. Sincerely, *******************************

Quality Construction Divisions is NOT a BBB Accredited Business.

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