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Business Profile

Signs

Ready 2 Run Graphics & Signs, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October 2022 Ford's Hometown requested artwork files from Ready 2 Run. The artwork had been developed and paid for in 2021.The files that were sent were in a format that could not be opened. When finally the files were opened, the artwork was only pictures of the artwork that could not be manipulated for color or size.The format for these files should have been Adobe Illustrated (AI) files. The person corresponding, ***************************, did not specify what format these files were in or what was needed to open them to be able to manipulate them. The link to the files expired on Oct 21.

    Business Response

    Date: 11/21/2022

    We didn't provide the level of customer service that we pride ourselves on and we will be reaching out to the customer to resolve this issue by providing them with design file they are requesting. 

    Customer Answer

    Date: 11/21/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ***

Ready 2 Run Graphics & Signs, Inc. is NOT a BBB Accredited Business.

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