Solar Energy Contractors
BrightOpsInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints. Consumers report that solar panels are being installed on their homes and they are not operational for an extended period of time. In addition, consumers have also reported issues with discrepancies in the expected savings they were promised and the actual outcome of the output of their solar panels. On March 4, 2022, BBB submitted a written request to the company encouraging them to address the pattern of complaints.
On March 21st, 2022, Bright Planet Solar replied to BBB's correspondence regarding the business's pattern of complaints. Their response is summarized below:
1.) Daily inspection capacity has been ramped up from 50 to 150+ a day which will allow them to keep up with new installations.
2.) Subcontractors who perform installations will be required to see the project through and pass the city inspection before handing it back to Bright Planet Solar.
3.) Communication to customers will be more proactive, providing more frequent and transparent updates.
4.) Proper expectations will be set at the point of sale and throughout the customer experience.
Important Information
Customer Complaint
BBB files indicate that this business has a pattern of complaints. Consumers report that solar panels are being installed on their homes and they are not operational for an extended period of time. In addition, consumers have also reported issues with discrepancies in the expected savings they were promised and the actual outcome of the output of their solar panels. On March 4, 2022, BBB submitted a written request to the company encouraging them to address the pattern of complaints.
On March 21st, 2022, Bright Planet Solar replied to BBB's correspondence regarding the business's pattern of complaints. Their response is summarized below:
1.) Daily inspection capacity has been ramped up from 50 to 150+ a day which will allow them to keep up with new installations.
2.) Subcontractors who perform installations will be required to see the project through and pass the city inspection before handing it back to Bright Planet Solar.
3.) Communication to customers will be more proactive, providing more frequent and transparent updates.
4.) Proper expectations will be set at the point of sale and throughout the customer experience.
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