Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6 of my solar panels stopped working in October 2024. I immediately notified bright ops and was told they would send someone out. No one came out. This happened several more times and finally came to my house in January. They claimed they repaired the panels but the panels still did not work. I called again and spoke to a supervisor and he said they would reimburse me for my solar payments for the months the panels did not work and would send someone out again to fix the panels. That was a lie. No one came out and I was never reimbursed any money. I called back again and spoke to a different supervisor (Matt G*****) and he apologized and told me they would reimburse me for the last 6 months of payments cause we were now in April. That was another lie. They never reimbursed me or fixed the panels. I have everything documented in email. The supervisors will no longer return my calls or emails. We are now going on ten months. I dont know what else I can do.

  Business Response

  Date: 06/24/2025

  Hello, 
  
  I'm sorry to hear you've been given the run-around on your panel repair and reimbursement. I will look into this immediately and reach out to you within the next 24-48 hours with a proper solution. 

  -Trev

• Initial Complaint

  Date:06/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase the house from my dad. My dad sign with bright side solar. He did that knowing I was going to purchase house from him and I charge my ***** from home. He already have *** *** as one of the solar company. He was paying reup about 1000 to 2000. End of the year around February. He talk to a sales person from Brightside solar. They ensure they where going to add enough panel where he was only going to pay Brightside. And it was a easy process. Plug and play like the salesman stat. They where going to add enough panel so my parent could live comfortably with ac on with out paying to much on utilities. Future forward its been over 3 1/2 years I still pay for bright side solar and system is still not on. And on top of that I been paying 3000 to 5000 a year for reup. It really hard to get a hold of anyone.

  Business Response

  Date: 06/30/2025

  *****, 

  Thanks for reaching out here on your fathers project. This project have some unforeseen expenses that you might not be aware of. The electrical service to the home is an underground service, and the house required a Main Panel Upgrade, and a Transformer Upgrade in your neighborhoods to meet updated codes for solar and its production and backfeed to the grid. With both of these mandatory upgrades the costs and timeline quickly went out of scope. Transformer upgrades with PGE can take up to 18 months, and an additional 6 to 10 months for them to complete the underground service run to the home. And that is a timeline that we cannot control it is 100% on the utility. In addition where the costs of those upgrades witch totaled $20050.00 which we incurred and did not pass onto your father's agreement.  (I have attached your dads agreement to this response.)

  
  The MPU was just finished on the 24th, and we are finally near the end of the project to get this turned on. I have reached out to the field to expedite your project to get to final inspection. Please be patient a bit longer, it is almost done, and we have absorbed those extra costs so your dad did not have to. 

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have working with this company for 9 months trying to get solar installed. They had the 90% installed and during the final grounding they arc'd inside my main panel causing damage and subsequently blowing a transformer that provided 66 homes with power. PG@E restored power 12hrs later after ***lacing 75k transformer. This happened at the end of January of this year. Also I was promised and 72 hr battery and a new main panel. I have been working with my sales *** ****** who has been very cooperative, yet it's been 6 months and still my main panel has not been ***laced/fixed and no new 72hr battery has been installed. The only perequesite I have is that they arrive and do all the work in one day, since I live on a zero lot line lot my neighbors garden gets trampled every time they show up to do work. Be advised that Bright Ops continually calls and text me to set up appointments for work to be done, but when I ask for the scope of work that is to be completed the scheduler never knows or only includes fixing the panel and not the 72hr battery. They arrived May ******* to do the work but they neglected to bring an electrician to ***lace the main panel so I sent them away. Also be advised that BrightOps has been to my property at 6 times in the last 9 months and still the work is not complete. I would prefer for them to ***lace my main panel and remove all solar equipment from my property immediately , so I can have a ***utable company come and install a solar system that I actually meets my needs. I have documented proof of all the conversations and meetings and are available upon request. I have had more than my share of conversations with Bright Ops and given them more then enough time for them to rectify the issue and I am completely done with these clowns posing as a business.

  Business Response

  Date: 06/20/2025

  Thank you for reaching out and bringing this to our attention. We will be sending this to our Field Ops Manager and have them reach out to you about this issue. 

• Initial Complaint

  Date:06/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mr ***** did not discuss the specific terms of a ppa / lease agreement Mr ***** focused the whole conversation on the federal and state tax credit for sale pitch as well as talk about my home remodel, and his dream home purchase in ********According to contract ***, the finance company reserves all rights to all tax credits.According to contract ***, are not eligible for any tax credit at all.According to contract effective 2024 tax credits were no longer available at 0% reduced from 22%.Mr ***** did not discuss the condition of subject property roof, and suitability for solar.Installation ******* or other contractor did not discuss the condition of property roof.According to my home warranty roof contractor inspection. Roof IS at end of life. Solar installation was not completed *********** Arnds did not leave me a paper copy contract to review and make notes on prior to signing *********** Arnds did not provide ample time to read, process, and learn my responsibilities as a solar owner, a 60+ page *********** Arnds did not review or discuss the 10 right to cancel as required when contract is signed at primary residence rather then place of *********** ARNDS FAILED to disclose various important points of contract he SOLD ME. THIS IS PREDITORY LENDING AT IT WORST! AND SOLAR HIDES THE CONTRACT AND ALL TERMS UNDER THE PROTECTION OF DOCUSIGN SERVICES!It is not just the $18k required to replace solar, skylights, and roof. But to stop these practices completely and have them under federal and state regulations!

  Business Response

  Date: 06/09/2025

  Mrs. *****, 

  Thanks for reaching out again on this project. We are disputing the facts you have raise in this complaint as we did with your **** complaint you made earlier in the year, which the case has been closed. 

  Your agreement was signed on 1/29/2024, and your installation date for the equipment was on 3/19/2024. Legally you have a minimum 10 days to cancel the contract, but we let you cancel the agreement until installation has been started. You also agreed to the installation on 2/29/2024 on a recorded phone line. You had ample time to review your documents, and cancel the project. A copy of your agreement with Everbright was sent to your email, and you signed the document stating you understood the agreement, and agreed to a digital contract. I will be attaching a copy of that here along with the CA CPUC agreement agreeing to the conditions. 

  We did not sell you the contract as we are the installation company so we cannot comment on what happened in the home. However we can prove with the documents you signed, and the recorded phone calls you agreed to the terms. As an adult you need to review your contract and be aware of your rights and responsibilities of what you signed.

  We understand that you are not happy, however we are just abiding by the agreement you sign and agreed to.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23398226
  
  I am rejecting this response because: you said you would reach out in ***** hours and it has been well over 48 hours and we havent heard from anyone.
  
  Sincerely,
  
  **** ************oice location was okay. They did a sloppy job moving it and were super disrespectful. They left their garbage from lunch all over our driveway, a bunch of random metal pieces in our lawn and tons and tons of screws on our driveway where we park our cars! We called to complain and havent heard back from them. That was like 2 weeks ago. The sales woman, ****, is really good at her job and reassured us so many times about so many concerns we have, but now that the contract is signed she hardly gets back to us. When she was trying to make the sale, she would hit us up multiple times a day and assured us if there were any issues, shed be our go-to person unless Im dead she said. She is alive and well but isnt interested in helping us. They also cracked a beam in our roof when they initially installed the panels

  Business Response

  Date: 06/03/2025

  Thank you for bring this to our attention. We will be having someone reach out to you in the next 24 to 48 hrs. 

  Business Response

  Date: 06/12/2025

  Hello, 
  
  We are actively working to address the issues mentioned in this complaint. 

  -Trev

• Initial Complaint

  Date:05/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23309241
  
  I am rejecting this response because: after receiving a text message from the company for a scheduled call on Monday morning in which they NEVER called, and I haven't heard anything else from anyone!
  
  Sincerely,
  
  ***** *********they damaged my roof, and last but not least, It now shows that there is a lien on my home in both of our names, (this is my home and not my girlfriends.) which I'm in the process of trying to sell! I refuse to pay the monthly bill they are demanding because I never signed any contract with them and now it's threatening to ruin both of our credits!!

  Business Response

  Date: 05/09/2025

  Hello, 
  

  Thank you for reaching out with your concerns. We will be escalating this account formally, and one of our agents will be reaching out to you within the next ***** hours to further discuss resolution. 
  

  -Trev

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23309241
  
  I am rejecting this response because: I have a call log as well and I have received one text message on the 10th scheduling a call at 11am on the 12th and never received any call or communication whatsoever.
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 05/14/2025

  Hello, I have a call log which is attached. I have tried reaching out to the customer but have not been able to reach them.

  Business Response

  Date: 05/15/2025

  ***** and I talked at length today and I outlined to him that after an internal investigation was conducted, we were not able to find proof of fraud as Mr. ********* alleges. We do consider the agreement in effect and we please ask that we be allowed to finish the project as we have already invested man hours and equipment into the project we commenced with *****. 

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23309241
  
  I am rejecting this response because: yes we did speak at length and after I explained the numerous problems in this situation from the forged signature to the faulty equipment and to the damages done to my property, roof, and car and got no response.  I also explained to Mrs. ***** that not only had I never seen a contract but that I had never intended on leasing anything because as I explained to Mrs. ***** and I explained to the salesrep I was only interested in purchasing the system outright and I had been adimittent about this from the beginning and not to mention the system is still not running.  After finding my situation to be utterly ridiculouse I did some research on my own and found that this company has been sued in many states for the exact same thing that is happening to me.  Even the attorney general of *********** has filed a lawsuit against them as well.  I don't know why California or any other state would give a license to a company to do business by defrauding the public.  Their salesmen are con artists and their actions are absoultely preditorial.  I am fortunate enough to have the funds to sue these people which I am in the process of doing but what about all the people who can not afford to defend themselves.  So to wrap it up all I wanted was to pay cash for a solar system at the price I was told at ****** by the salesrep instead I got half a system that still don't operate, a damaged roof, a damaged car, an illegal lien on my home, and somehow I'm in a 25 year fraudulent contract that on it's own is the worse contract I have ever seen,(which I just seen a week ago) absoulte theft!   You people should be ashamed of yourself.

  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Solar System I haveI, three companies pretty much manage it. Omnidian, Who's supposed to monitor and make sure the system is working and give me direction!!!Bright Opps, who's supposed to contact me to schedule a date to fix the system. Everbright, the finance portion. It stoped working on April 08, 2025. These companies are crooks!!! Not only did Omnidian took there time in giving me a number to call (Bright Opps). Bright Opps NEVER!! Called me. If I would have not been On top of things It would have beed more time to schedule a service appointment. Now they give me an appointment until May 12. That means that by the time they come I would be with out solar for over a month. Everbright is the financial part and they are not accommodating that month of having no solar. I have to pay them that month even though I had no service. I don't understand why these companies are able to be in business. When things are working they are not good but I can except that. The problem is when the system stops. It takes a lot of time to get ahold of a representative. Then no one reaches out to schedule an appointment, and NOW wait 3 more weeks for someone to come out and hopefully fix the system.

  Business Response

  Date: 04/22/2025

  Nineth, 

  Thanks for reaching out. I can understand why you are frustrated, however we (BrightOps) do not own your contract or equiptment on your home. We have to follow established guidelines and protocols by your agreement holders to troubleshoot the problem, communicate with manufactures, and address the remedies to resolve the issue.  This is going to take time and manpower to do and can affect scheduling of said work or fixes.

  In your case I would look at your agreement under the production guarantee because issues like this get taken into account every 2 years with Everbright and you should be compensated for that difference. 

  We look forward to resolving your issue soon to get you back up and running. 

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23207370
  
  I am rejecting this response I want the company to to come out and remove their equipment from my property I no longer want anything to do with this company.
  

  Business Response

  Date: 04/15/2025

  Hello Corneilo, 
  
  I'm sorry to hear your experience has been frustrating so far. Unfortunately, we are unable to remove the panels from your home per the agreement with ******. However, I can step in here to ensure the remainder of the project goes smoothly, and that you're able to get in contact with your sales *** concerning the referral bonuses they promised you. 

  I will reach out to you directly soon through my personal email so we have a way to stay in touch. 

  -Trev

  Business Response

  Date: 04/16/2025

  We will not be removing the equipment from the property because per the agreement, we are not in breach of contract, and the panels must stay on the roof. 

   

  -Trev

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23207370
  
  I am rejecting this response because:
  If you dont remove the panels I will. And I wont allow the inspector to do the inspection on the 21 of April when they come out to see this is my property and I wont allow them on my property 
  Sincerely,
  
  ******** *******

  Business Response

  Date: 04/16/2025

  I will reach out to you shortly to discuss this further. 

  -Trev

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They caus** damage to our house flood** our home and know the roof is leaking from the solar panels. They remi ** the solar panels and are saying we remov** them and therefore will not pay for damages.

  Business Response

  Date: 04/14/2025

  Mr. ******, 

  Thanks for reaching out. We are aware of your situation and our teams have been working with you on your case. We do not believe that our system caused you any damage to your home. while we did compensate you some monies to basily settle this issue, we will not be paying out anymore on your project. You have not let our contractors onsite to investigate the claims you have made and it difficult to due their jobs as per the ***** You also hired someone else prior to install to redo your roof who is not contracted by us, and if there are any leaks you should be addressing it with your own roofer. In addition you also removed your panels with a 3rd party or yourself (We cannot tell who exactly.) which but you into a breach of agreement with the funding company. And we have informed them of this issue and they will be reaching out to you.

  If you had a leak caused by us, it was your duty to let our team of licensed contractors verify and document the damage and make repairs, instead you took it upon yourself to remove a system and remodel your home and expect us to pay the bill without going through the proper process and working with our team and within the guidelines of your contract. 

  Business Response

  Date: 04/14/2025

  Sorry I need to make a correction. The monies sent to you where for damages to a water line in your bathroom we hit. While our own contractor was going to cost us less, we agreed to pay $11,969.45 to cover those costs and get you taken care of. 

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost my electrical power on Thursday, March 6, 2025 in half my living room and my dining room and I waited until the following Monday, March 10, 2025 to initiate the request for the repair with the ******* customer service **** ******* *****, who had me do some troubleshooting of my solar system and we werent able to resolve the problem so he created an expedited dispatch and sent it to Ever Bright who was suppose to contact me in a couple of days but it wasnt until a week later that I was told to contact Bright Ops which I did and then had to wait another couple of days to hear back from them. They called back on March 21, 2025 and I swear they told me that a technician would be dispatched on April 1, 2025 but today when I called to check on my dispatch for tomorrow, April 1, Bright Ops told me my dispatch wasnt until April 7, next week. Needless to say, I think this is really poor service and totally unacceptable to have to wait for over a month to get my solar power operational again. I wish I could wring somebodys neck or sue this company.

  Business Response

  Date: 04/01/2025

  Mr. ******, 

  We understanding losing your solar production can be frustrating, however in this case your production is monitored, serviced, and managed by Everbright and Omidian. Bright Ops helps then fulfill install, onsite troubleshooting, and service requests. We have scheduled your service for the soonest possible date we had on the calendar at the time. 

  If you feel you issue is not being handled fast enough, please reach out to your agreement holder Everbright. Wishing someone harm for your frustration or misunderstanding is not productive in resolving the issue.