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Business Profile

Training Programs

The Massachusetts Board of Substance Abuse Counselor Certification

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a CADC application and paid a fee of $125 by check which cleared my checking acct on 09/21/23. It was check number *** from ********* ****. I haven't heard from them regarding my application at all and have e-mailed and left several voicemails in regards to an update on my CADC application. Every single time I call the phone number listed on their website which is mbsacc.com at #***-***-**** nobody ever answers the phone and I have left at least 6 voicemails and e-mailed also about six times. I feel that this company has taken my $125.00 and has no intention of contacting me about my application.

    Business Response

    Date: 04/01/2024

    Please be informed that the consumer was sent an email on March 28, 2024 informing the consumer that the Application had been accepted.  The email contained two attachments one of which was a Test Form for the consumer to fill out and the other was an Information Sheet to provide general testing information with regard to the testing process an protocols.  A copy of this email, along with the attachments, will be sent directly to the consumer today 4/1/2024.  Thank you.

The Massachusetts Board of Substance Abuse Counselor Certification is NOT a BBB Accredited Business.

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