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Business Profile

Used Car Dealers

Greendale Auto Mall Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July, I purchased a car from Greendale Auto (**** ****** *****). The car seemed to drive well and on the 32nd day (8/9) the radiator support fell off and transmission fluid started leaking. I ordered the part and Greendale auto made the repairs. Within a week I had to return it because there was still a leak coming from the oil pan. The following week, I started to notice a strong vibration and hearing noises from the back while accelerating. I brought it back to Greendale, the owner Douglas test drove the car and said it sound fine but either way my warranty was expired and he said we only cover transmission or engine issues anyways. The next day, the sounds get worse. I had my mechanic do a thorough check, he saw there were parts on the ****** ***** that were not properly installed (forced on). My transmission is also starting to go. There are videos and pictures of the damage and hoses still leaking. I have an exhaust leak. My mechanic is currently replacing my calipers and had a hard time taking it out, it was so warped.

    Business Response

    Date: 10/04/2023

    Hi *****. We are sorry and disappointed you didn't have the quality experience our customers have come to expect over the years. We end it up buying the car back since costumer satisfaction is our number 1 priority.

    Customer Answer

    Date: 10/04/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ****

Greendale Auto Mall Inc is BBB Accredited.

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