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Business Profile

Motels

Days Inn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

This profile includes complaints for Days Inn's headquarters and its corporate-owned locations. To view all corporate locations, see

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Days Inn has 2 locations, listed below.

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    • Days Inn

      783 West Bel Air Ave Aberdeen, MD 21001

    • Days Inn

      PO Box 2071 Carmel, IN 46082

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I drove from west palm beach to nyc during this drive I needed to rest. I checked in by myself January 7, 2023 to the days inn *** **** *** *** ****** ********. Upon entering my room first thing I did was notice a roach crawling behing the t.v. second thing I noticed was 3 long hairs underneath the first quilt. My hair is short and I hadn't dared to lay down before checking for bedbugs. I took video and pictures. I told the front desk whom gave me another room which was just as filthy so I gave back the card and asked for a refund. She said she could not process because the manager Mr. Bahdi had to do refunds but apparently he was on vacation for the next 2 weeks. When I finally got a hold of Mr Bahdi he was not to incline to provide help with a refund. $97.80 was charged to my Bank of America and a refund is still unsure 20 days later. I left their hotel and stayed at a beautiful clean hampton inn for almost $170.00 for one night. Im entitled to my refund. And also not to be taken advantage of.

      Business Response

      Date: 01/30/2023

      BBB Case #: ********
      Hotel Site #: *****
      Customer Care Case #: ********

      Dear Contact:


      Thank you for notifying our office of the concern filed by Lissette ****** at the Days Inn by Wyndham property in Aberdeen, MD. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before February 2, 2023. As a company, we’re committed to delivering a great experience with every stay with us.

      Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.



      Michele
      ******** Customer Care

      Customer Answer

      Date: 02/06/2023

       

      Complaint: ********



      I am rejecting this response because: it is now Feb 6 and still no contact from the business to rectify their inconvenience.



      Sincerely,



      Lissette ******

      Business Response

      Date: 02/08/2023

      BBB Case #: ********
      Hotel Site #* *****
      Customer Care Case #* ********

      Dear Contact:


      Thank you for notifying our office of the concern filed by Lissette ****** at the Days Inn by Wyndham property in Aberdeen. We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service. The property has resolved the situation with the guest via a full refund on January 7th for $97.80, card ending ****.  Please have the guest check with her Bank if she does not see the refund. 

      Please note our email address has changed. If you need any more information on this matter, please contact me directly at **********************



      Michele
      *******, Customer Care

    Days Inn is NOT a BBB Accredited Business.

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