Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at this apartment almost a year and have had ceiling problems in bathroom since. Water pour down twice , ceiling falling down and they just keep covering it up half ass . I fell down stairs with baby due to they are broken and they have never fixed them. I have proof of everything. They just keep pushing me off

  Business Response

  Date: 07/10/2023

  We acknowledge that there have been several issues regarding the bathroom ceiling in your unit located at * ******** ***** **** *, Aberdeen, MD 21001 and apologize for any inconvenience this may have caused. Each time an issue was reported, we responded in a timely manner. There was a delay in getting a permanent fix for the bath room ceiling in that the water issue above proved to be somewhat elusive. After several repairs to the ceiling and finally finding and repairing the leak on the second floor we were able to do a final repair to the ceiling. When we received a report of additional ceiling problems we were approved by the owner to replace the bathroom ceiling. Since the existing ceiling was dry, it is standard to cover that existing ceiling with new drywall. For over a week we have attempted to schedule with you to finish the drywall unfortunately we have not been able to match our schedules. Please let us know when we can schedule to finish the job.
  In regards to the stairs we have checked the stairs and have determined that although a few bricks are slightly loose they show no signs of falling out or causing a tripping hazard. We do have a masonry contractor scheduled to secure these bricks within the next two weeks.
  In reference to a refund you requested, at no time were you unable to use your Apartment or bath room. The Owner has paid for all the repairs, we therefore we see no grounds for any kind of a refund. A detailed timeline is included below:
  
  *Ceiling issue*
  
  9/12/22- Tenant reported water damage to ceiling. Maintenance taped and mudded.
  
  11/9/22- Tenant stated she believes there's mold from the ceiling causing her child to be sick. Maintenance found no mold, cleaned and plastered ceiling.
  
  11/29/22- Tenant reported ceiling was getting worse- Maintenance found the upstairs bathroom shower had loose tiles that needed addressed. Repair tiles in shower in unit above.
  
  12/19/22- Maintenance taped and mudded ceiling in unit I again.
  
  1/20/23- Tenant reported ceiling flaking again- Maintenance went out next day and checked the upstairs unit and found no leaks. Tried to enter unit 1 to address ceiling but tenant asked to come back the following Monday.
  
  1/23/23- Maintenance went out to address ceiling but tenant said she was called into work and needed to reschedule.
  
  1/26/23- Maintenance sanded and painted ceiling 4/20/23- Tenant reported ceiling chipping again
  4/28/23- Maintenance checked out ceiling to create estimate to replace 5/8/23- Maintenance provided estimate- sent to owner
  5/10/23- Owner came to office to discussed and approved ceiling replacement. Asked to wait to start in June. 6/6/23- Started replacing bathroom ceiling
  6/15/23- Continued ceiling replacement
  
  6/26/23- Left message and emailed tenant informing we were scheduling to continue the ceiling work the following day 6/27.
  6/27/23- Tenant had chain on door, could not access. Al o posted notice on all tenants' doors of Paradise stating our maintenance would be entering all units 6/28 to retrieve appliance model/ serial numbers.
  
  6/28/23- Tenant had chain on door again, could not enter. Sign posted previous day was taken off of door by tenant. Rescheduled with tenant for the following day.
  
  6/29/23- Tech went out later than scheduled and tenant was not home. Left tenant message asking if we could schedule for the next day. No response.
  
  7/5/23- Tenant submitted complaint with BBB.
  
  
  
  *Exterior Brick Stairs*
  
  3/13/23- Tenant reported issue with brick stairs. Maintenance checked out and did not find any unsecured bricks, only a few that were a little loose but would not fall out. Maintenance had been in contact with a masonry contractor and they are scheduled to address within 2 weeks.
  
  Vice President
  TCA Property Management, Inc.

  Customer Answer

  Date: 07/12/2023

  I don't feel covering what I believe is mold . And covering a cracked damaged ceiling is fixing it . But covering it . If the wood is damaged underneath it will just Crack and fall on dry wall that was placed over it . Making it heavy and also fall. My ceiling had water damage the spread to living room ceiling leaving water spots . It doesn't seem safe of healthy for my kids or I . 

  Business Response

  Date: 07/18/2023

  We are sorry you continue to be unhappy. We have addressed every complaint you have had and have even inspected the second floor with you and a housing inspector to show you that there are no structural issues. As far as mold, upon inspection there was no mold and only water staining of the ceiling. All of that has been cleaned, stain killed and now overlaid with 1/2 inch sheetrock. We are uncertain as to what else to do to make you comfortable. Feel free to contact our office we would be happy to talk about what else we could do.

  Thank You. 

  Don C****

  President

  TCA Property Management, Inc.