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Business Profile

Auto Alarms

Safe-N-Sound

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Alarms.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 24th 2023 i went to safe n sound to get a radio i bought from ****** installed and tints on my car i paid 360 dollars upon returning i noticed white marks on the driver side window, i was not really concerned but I did think it was strange the radio worked fine but yesterday while driving the radio glitched to where it needed to be restarted and the only way to restart it is to turn the car off and back on i turned the key and took it out only to see my radio still on with the engine off which means they hooked the radio up directly to my battery....which is draining my battery when i popped the hood i seen the red cord upon calling to ask why they did i was told i need a receipt when i don't have one and that they "don't normally do that"

    Business Response

    Date: 07/21/2023

    We're very sorry to hear about the issues you are having. We pride ourselves in our professional installations and connecting a radio directly to the battery is both unprofessional and potentially dangerous. It is very unlikely that our technicians installed it that way. We are more than happy to review the installation in case a mistake was made but as written on the receipt that you signed, as well as several signs in the store, we cannot do any warranty work without the receipt. The receipt we provide our customers details exactly what we did so without the receipt, there is no way to prove what work we did on your vehicle. We can still check the installation to see if we can fix the issue, but without the receipt it will cost our diagnostic fee. Please feel free to reach out to us if you have any more concerns.

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