Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesperson came to my home from EoSheild and stated that they would treat the house and yard for $149 bi-monthly. First treatment was April 4, 2023. He did not tell me that after my first treatment a second visit in a month would cost another $149. I was expecting to pay the second payment in 2 months. Not a big problem. However, when the first tech came to my home to do the treatment on the inside for the ant problem he brought a vacuum and started vacuuming up ants. I left him to do his work. Instead of asking me to remove items in his way is broke a glass figurine and never mentioned it. I replaced the item for $64.02 with a purchase from ****. I contacted the office to let them know what had happened and they said they would deduct the amount from the next service, which was on May 4, 2023. I was billed the full amount of $149. I still had a terrible problem with ants inside and out after 2 treatments so I called the company and they said I would have to wait 2 weeks. I called the corporate office and they said that an appointment was scheduled for a time I was unavailable. I tried again to get an appointment and a call back to no avail. The corporate office kept telling me that they would call but no one ever did. I missed a call from the corporate office on May 24th. They sent an email on May 24th saying if I did not respond that day they would close my account and charge me for the remainder of the contract (annual). On May 27th I received an email stating I owed them $88.96. I don't mind paying for services that are completed correctly, but I still had ants in my kitchen, dining room and morning room as well as in the yard which I had to treat myself. I'm caring for my infant granddaughter so this was very important to me as she is crawling. I never received reimbursement for the damaged item and the ant problem was never resolved. I feel that my last payment of $149 should be refunded. Thanks for your assistance.

  

  Business Response

  Date: 06/12/2023

  Hi *****,

  We apologize for the inconvenience and frustration you have experienced with our service. We understand the importance of effective pest control, and it seems we have fallen short of meeting your expectations. Due to this, we went ahead and waived the remaining balance on the account. There is no other balance and the account is closed.

  Customer Answer

  Date: 06/14/2023

  
  Complaint: ********
  
  I am rejecting this response because: Ecoshield  did not honor their contract and yet they wanted to charge me more money for wanting to end my contract.  They charged me $298 dollars and did not treat my ant problem. Even after the supposed 2nd treatment I still had an intense problem with ants, and they refused to respond and come back to treat the problem.  I had to go buy pesticides to treat the problem in my house and yard. The damage done to a glass figurine was totally dismissed. I was told by the manager that this amount would be deducted from the second payment, but this did not happen. I was charged the full $149. I feel that at the very least I should be reimbursed for this loss ($64.02). I am out $298 plus the loss of the money I had to pay to replace my figurine. I do not feel my request is unreasonable. To be perfectly honest I feel that I should also be reimbursed for my second payment as well. If the company would have come back and treated my problem and reimbursed me for the loss of the item broken we would not be having this issue. The local office totally refused to call or email me so we could resolve this problem

  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 06/16/2023

  Hi *****,

  The $62.04 coupon was provided to waive the annual commitment discount payback of $151. We further waived the entire balance remaining of $88.96. There are no other charges and the account is closed.

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 15, 2022 an Ecoshield Pest Solutions salesman (Cooper-913-********) solicited me for their service. I agreed on the condition that I was to be present when the technician came to my home for the service and that I was to be informed in advance of the date and time. On 7/15/2022 I received my first pest treatment application and paid $275.00 (check # ****). I was notified in advance as agreed. On 8/18/2022 I received my second pest treatment and paid $159.00 (check number (****). I was notified in advance as agreed. Then I was notified that on November 30, 2022 I would receive my third treatment. But, no one showed up from Ecoshield as promised. I was home all day and have video surveillance of my property proving that that no one from Ecoshield was here. An ****** deliver, postal delivery but no Ecoshield! Ecoshield billed me $159.00 for a service that was not provided on November 30,2022. I did not and will not pay for a service that was not provided. This is a fraudulent claim and extortion form Ecoshield. This accelerated a breach of contract and cause for terminating their service. Ecoshield has been tresspassed from my property and will incur a $500.00 fine from the State of Maryland should they return. It would be in the best interest of Ecoshield to terminate our agreement pending a lawsuit. I have video proof they were not here. It is possible they have an employee who is lying to management but, that is their problem not mine. **** ******l

  

  Business Response

  Date: 03/08/2023

  To BBB,

  The $159 invoice for the 11/30/22 service has been waived. The initial discount chargeback of $250 has been waived as well. There are no other charges and the account is closed.

  Customer Answer

  Date: 03/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:01/24/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with this company who promised that their service would help me deal with rodents, spiders, ants and other outdoor pest from being on my property. The salesperson stated that it would take at least a couple treatments before I saw results. Treatments were done in July and August, by September I didn't see any improvements. I responded to an email and text that I received from this company to report that the condition appeared to have gotten worse as I had more spiders on my front porch and in the grassy areas around my house. To no avail. I didn't hear back from the company in September or October, then in November they stated they sent someone to treat my yard. Needless to say, I still had the same issue, and no response to my initial complaint. Although I received a bill for $159 for the November treatment, still no communications regarding the issue. Today I received a bill for $359, after because I chose to cancel the service early. Again, negating the fact that I canceled because the service I asked for wasn't being provided. I was able to speak with a Chris at their customer service office today, he was very pleasant and apologized for my experience with their company. He noted that he saw that they have made several attempts to contact me about the bill but didn't see any notes on my account that they had called me about my initial complaint. excerpt from the contract: The first treatment around your home is what is called an 'initial flush out'. This special treatment attempts to gain control over existing pest populations. Your first regular treatment should follow within 30-45 days of the initial treatment to help break up egg cycles. Initially you may see a slight increase in pest activity as pest populations are disrupted. Within a few weeks you should see this activity drastically decline as our products take effect.

  

  Business Response

  Date: 01/27/2023

  Hi Thomas,

   

  Thank you for reaching out and providing us with your feedback. We want to apologize for any frustration regarding the pest activity you are still having. We reviewed your account and only found one alert on 11/11/22 regarding spiders on the front porch and garage area. We then came out on 11/16/22 to take care of the spider activity. We did not hear from you again until 1/17/23 when you requested to cancel services. We offered you a free follow up for 1/24/23, but it was declined. We will not be able to waive the $159 from the 11/16/22 visit, but if you wish to continue, we can waive the $150 invoice for canceling the agreement prematurely. We've attached both documents that were reviewed at signup for reference. Please let us know if you have any other questions.

  Customer Answer

  Date: 01/31/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Thomas ****

• Initial Complaint

  Date:01/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called to cancel service because the agreement is over but they are still sending people to my house and still charging. I called last year and requested cancellation and they said my conowas still active which was a lie. They are threatening to charge a cancellation fee even though the agreement ended in 2021.

  

  Business Response

  Date: 01/24/2023

  Business Response /* (1000, 5, 2023/01/17) */ Hi ****, We appreciate you bringing this matter to our attention. On behalf of our team, please accept our sincerest apologies for the error in the email that was sent to you. We want to assure you that there are no charges on your account and that it has been closed.

• Initial Complaint

  Date:12/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To try to resolve this issue, I have called Ecoshield Pest Control Manager John S*****, who I was referred to, multiple times & left messages twice: on Oct. 28 & on either Oct. 31 or Nov. 1. No response. 410-********. I have been on annual contract with Ecoshield for c. 2 years. In 2021, I spent more than $2,000 with them. This made me more likely to trust the inspector & the manager on Oct. 13, when I signed the contract ($3,300) on the inspector's iPad & provided my credit card number as they asked. I paid for services I assumed they, as a pest-control company, would provide (and didn't), & overpaid for the service provided. I would like a substantial portion of my money back so I can hire professionals to: inspect the insulation work; for mouse access & remediate-plug holes, etc.; clean the attic properly.Originally, I called Ecoshield about feces in my basement. On Oct. 13, Inspector Alade A**** looked less than a minute, said it was mouse feces & asked to see my attic. He found two dead mice there. He said they could remediate the mice, & would pull out my current insulation & reinsulate. They said I got a 20% discount as a current customer. They never sent the contract. I asked for it on Oct. 26 or 27.I had to hire someone to remove (and when done, replace) attic floorboards. Which I did. On Oct. 25, three insulation subcontractors came. They worked for about two hours ($1,650 per hour) insulating the walls, about 800 sq. ft. I heard nothing from Ecoshield so I called & asked about next steps. There were none. I asked for an inspection & a discount. They said the field manager could discuss that with me. On Oct. 28, the field manager looked in the attic for maybe 30 seconds-didn't go in-and said it looked good. Ecoshield would put out glue traps in a couple weeks. I have to clean up the mouse feces & they won't inspect the attic for holes. & I have to talk to "John" or "Forrest" about a discount. What is "mouse remediation" by a pest-control company?

  

  Business Response

  Date: 12/22/2022

  Business Response /* (1000, 7, 2022/12/15) */ Hi *****, Thank you for bringing this to our attention. We have escalated this to upper management for review. We will reach out when we receive an update. Thank you for your patience.

• Initial Complaint

  Date:11/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have hired them at our past two houses. At first they were very attentive. We paid for a bi-monthly service but the sales rep as well as everyone we talked to assured us that if we ever saw 'as much as an ant' to give them a call and they would come out to service free of charge. Upon moving to a new house we continued to contract them. We even paid $500 for an exclusion service to fill exterior gaps around property. We have had to bring them out numerous times off-cycle due to jobs not being completed during the bi-monthly visit or discovering exterior holes they missed and did not fill. Normally, we have not been charged for these extra visits (as promised). This past month we called for another off-cadence support as we continued to have pest problems. Again, my wife was told on the phone this would be a no charge situation. Person showed up and had NO idea what they were there to do. My wife told him it was for ants. He was at our home very briefly and then a day later we noticed the bi-monthly charge on our account. We called and were told they pulled FORWARD our service. We did not ask them to pull-forward our 'full' bi-monthly service. We were still two weeks away from it being due. That coupled with the fact that the employee did not know why he was there and that he did not complete the tasks he stated he did on his report were very suspicious. I dont know what happened to the solid service we were getting awhile ago but it is gone. We have left several voicemails and cannot get anyone on the phone or a call back to remedy the situation. The whole setup makes me feel uneasy and like I am being scammed. I would not trust them moving forward without remedy to the situation and would advise others to be very weary of hiring in the future.

  

  Business Response

  Date: 11/28/2022

  Business Response /* (1000, 5, 2022/11/18) */ Hi *********, Thank you for bringing this to our attention. Our branch manager has approved a refund for $134 to the card ending in **** on 11/14/22.

• Initial Complaint

  Date:10/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 18th, at approximately 3:00PM, Riley, and employee of Ecoshield stopped by our home and knocked on our door. My wife answered and he explained that he had been by earlier in the day to perform the 'spraying and distribution' of insect/rodent preventing materials - we have a contract with Ecoshield to do this on a quarterly basis. He told my wife that he had been by around 9:30AM to do this, and asked her to sign the form stating that he did this. She felt pressured into doing it, but was okay, because she knew of our relationship with the company. When I got home, I checked the cameras around our house - we have five in total, covering the entirety of our property. Riley had stopped by at 9:49AM, put the receipt on our door, and got back in his truck. He left our house at 9:52AM. No other activity/movement was detected at our house, until he returned at 3:00PM. On October 19th, I called the Ecoshield office and explained this to them, and I spoke to Linda, who told me that they were sorry and a manager would call me back that day. I said I wanted a refund, because the job had not been completed, and she told me certainly, but someone would call me back. No one called. I called again on October 20th, and I went through the same scenario. Though I was promised that someone would call me, no one did. This morning, I called again. Each time I have called, it begins with an overseas call center, and then I get transferred to the local office. This time, Aaron, at the call center, told me that the local office was busy, but he would make sure that someone called me back. I am skeptical, as it has now been three days and no one has called me back. I simply request a $180.00 refund and a cancellation of my service with them. But no one will authorize it, or get on the phone with me.

  

  Business Response

  Date: 11/07/2022

  Business Response /* (1000, 5, 2022/10/26) */ Hi ****, We apologize for the dishonest claims made by the technician on the last visit. Our billing department issued a refund of $179 on 10/24/22, so please allow 5-10 business days for this to be reflected on your bank statement. We will make sure not to schedule this technician at your home moving forward, but you requested to cancel the service agreement before completing it, so it resulted in a $150 balance. Consumer Response /* (3000, 7, 2022/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have no confidence that they have ever performed the duties that they promised in their contract. The one time I check on them - look at the cameras - they did not fulfill their agreement. So, I do not think I should be obligated to pay a $150.00 fee, to get out of the contract. As I am writing this, I am sitting on hold - for 14 minutes now - as I called them for the 6th straight day. No one has ever called me from the local office - though it has been promised on three occasions. They have not fulfilled their side of the contract, and as a result, I do not think I should be punished. Business Response /* (4000, 9, 2022/10/31) */ Hello, We spoke to you on 10/27/22 and the only concern you brought up was discontinuing without a fee. Can you please give us some feedback as to what part of the contract we did not fulfill? Consumer Response /* (4200, 11, 2022/11/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do believe it is unfair to charge me $150.00, for leaving the company prior to the allotted period. I am leaving, because the one time I check on whether your employee fulfilled Ecoshield's portion of the agreement - he did not. To simply answer your question, (1) you provide a service, and (2) I pay you for the service. You did not provide the service/fulfill your end of the contract, so I am leaving/not completing my contract. And telling me - as three of your employees did - "we will send someone out to do it right." That is what I paid you for to begin with. I have zero confidence and trust in your company. You/Echoshield/your employee LIED to our faces. Simply acknowledging this fact, which you have done a number of times, does not suffice. Business Response /* (4000, 13, 2022/11/03) */ The dishonesty behind the service that wasn't completed was the rogue actions of ONE employee. We have refunded you for that service. We will not be waiving the $150, as you agreed to a certain amount of services, which has not been met.

• Initial Complaint

  Date:10/04/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired ecoshield on 7/29 to maintain pest control at my home. Ecoshield made multiple guarantees including the elimination of common pests using organic pesticides. In addition, they committed to removing spider webs on my window sills and applying a pheromone that would prevent the spiders from returning. The initial application and service was sufficient however the webs returned in mid-August. A treatment was completed on 8/29 and at that time the technician didn't rid the home of webs or spiders. On 9/1 I messaged (phone and email) Ecoshield's manager, William, to inform him of my dissatisfaction. He didn't return my message so I tried again on 9/6 to which he responded. He committed to sending someone out again on 9/9 to address the webs and spiders. A technician did come out but the webs and spiders weren't completely addressed. I called on 10/4 to cancel all services with Ecoshield. I have been asked to pay an $150 cancellation fee to sever the contract with Ecoshield. I don't believe that Ecoshield has complied with their portion of the contract and offered sufficient service. They've never completely dealt with the issues at hand or fully completed a service, I don't believe I should be liable for the $150 fee.

  

  Business Response

  Date: 10/11/2022

  Business Response /* (1000, 5, 2022/10/10) */ Hi ******, Thank you for reaching out and outlining your experience with EcoShield. We are sorry to hear about the web and spider activity you are still having. We wanted to do all that we can to get this resolved for you, but it sounds like you noticed no improvement on the free 9/9/22 visit. Due to your experience, we will waive the $150 balance on the account. There is no other charge and the account has been closed. Consumer Response /* (2000, 7, 2022/10/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate EcoShield acknowledging my experience and crediting my account. I feel like they've done the right thing.

• Initial Complaint

  Date:09/30/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had an appointment on Sep 28, 2022 for service, I received an email saying they couldn't make it out because of an unforeseen accident, they rescheduled it for Sept 30, 2022. I received an email saying service was completed, but my wife and daughter were home their tech never showed up, I have cameras around my home sent video in that showed no tech, I was told the video didn't have time stamp with the date. From my office computer, I then sent in video screenshot of my driveway with the date and time the tech said he was at my home from 12:40 until 12:58 PM. I didn't like the fact that this tech lied and said he serviced my home when in fact he never showed up so, I canceled my service after that, I get an email from Echo shield saying that I have a balance of $309.00. Upon disputing this Fraud I'm charged for dropping their service. This Company should not even be allowed to do business in Maryland none whatsoever, and the customer service wouldn't forward my call to the local office treated me as if I'm a criminal for disputing this fraud. If the charge my credit card for this, I will file a formal complaint with the Maryland office of Attorney General.

  

  Business Response

  Date: 10/14/2022

  Business Response /* (1000, 7, 2022/10/12) */ Hi ****, Thank you for reaching out and outlining your recent experience with EcoShield. We want to apologize for the service that was marked complete. We went ahead and waived the $159 charge on the account. If you wish to move forward with closing the account due to this error, we have also waived the $150 charge for canceling the agreement. There are no other charges and the account is closed. Consumer Response /* (2000, 9, 2022/10/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I would like to cancel my account, and have it closed, I understand I will not be charged any cancellation fees, and no other charges. My account should show a zero balance.

• Initial Complaint

  Date:09/22/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was subscribed to a service from Eco Shield to come and do quarterly visits to treat my home both inside and out. The last time they treated my home (6/16/22) the technician failed to go inside and treat my home as requested and my son (minor 17) signed for the treatment. They don't give you a time in any emails as to when they are going to show up which is unprofessional. When I realized the technician did not come inside I called the next day and asked for them to schedule a follow up. The customer service reps said they will call me back and schedule a follow up which didn't happen. I called back the next day and they said they would have someone call me again. They never called. I gave up. When I received a notice for a treatment on September 16th I called to reschedule and they said I was scheduled for September 21 at 4-6pm. On Sept 20 I received an email saying my treatment was scheduled for September 27 and there are no times associated. I called to tell them I need them to stick to the September 21st appointment and even spoke to a so called manager by the name of Linda who assured me that a technician named Marshall would be to my home on the 21st between 5-7pm (end of the day). Marshall never showed up and no one ever called to say they were not going to make it. I feel TAKEN ADVANTAGE OF and that I have no way out of this contract. I'm afraid they will try to charge me $150 for canceling the subscription even though this office is horrific in my experience, can't follow instructions, they do whatever they want and have no consideration for customers. They said they have NO notes on me rescheduling my appointment from the 16th to the 21st, but they seem to randomly be able to send me an appointment reminder for the 27th???? I am displeased. I left work 2 hours early to be at the 5-7 (21 Sept 22) appointment which no one showed up, called, or text. By leaving work early for them to not show up that made me lose money that I could have earned.

  

  Business Response

  Date: 10/06/2022

  Business Response /* (1000, 5, 2022/09/23) */ Hi *******, We want to sincerely apologize for dropping the ball with the appointments you have had. We reviewed your account and found that a full free regular service has been offered on 9/28/22 for the trouble. If you are not happy with the results a couple of days after that visit, we would honor your request and close your account with no further charges. Consumer Response /* (3000, 7, 2022/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not serviced on 28 September AT ALL. I spoke to Customer Care on 28 September to Harris and again to Harvey. The technician (Rashaad M****) NEVER showed up and so Harvey was supposed to cancel my account with no charge. However, It appears they HAVE charged my account and that is not to my satisfactory. ECO Shield has FAILED ME. I am sorely disappointed and I want them to Credit my card back. They charged me $176 for cancellation fee after PROMISING ME they would NOT CHARGE. Harvey was on the phone with me witnessing that that Rashaad NEVER SHOWED UP. I am NOT satisfied. This company did not honor their word or promise. Please help me get the satisfactory resolution I deserve. This company has stressed me out and taken me through a lot of frustration. I've lost so much time off trying to be patient. I would like them to credit my card back and completely leave my payment information alone. Please help me. Business Response /* (4000, 9, 2022/10/04) */ Hi *******, We apologize if there was any miscommunication with the call that took place on 9/28/22. After reviewing the account notes, Harvey waived the $176 fee for canceling the agreement prematurely and closed your account. Consumer Response /* (2000, 11, 2022/10/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do not see a charge to my credit cards at this time.