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Business Profile

Apartments

Nautilus Point Apartments Bainbridge Corp

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** *********** (***** *****) leased ************************ for 7 months in 2024. We paid on time every month & obtained signed APPROVAL of timely notice to vacate on 03 Oct 2024 from service manager **** ****. We moved out 03 Nov 2024 & obtained check-out sheet for turned in keys that day from office personnel ***. **** *** office manager sent the account ******** to highly disreputable collection firm ****** ******** (** ref. *******) for $7,113.89. This is erroneous. On 02 Dec 2024, after receiving copy of Mr. ****** vacate notice APPROVAL from us, **** *** provided us a signed statement BALANCE WILL BE UPDATED TO REFLECT THAT NO MONEY IS OWED & assured us she would rescind/clear the ** collection notice. However, on phone call to Nautilus office on 20 Dec 2024 to obtain $350 deposit return, office personnel A.B. indicated the account still reflected balance due to them & ** notice still active. This is erroneous & constitutes unethical business practices. The office personnels disorganized ******************* or unwillingness to follow through to correct this situation affects our financial well-being. Dr. *********** need our credit returned to unblemished status, cessation of collections actions by ****** ********, the record at Nautilus/Bainbridge corrected to zero owed, & the return of our deposit of $350.

Nautilus Point Apartments Bainbridge Corp is NOT a BBB Accredited Business.

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