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Business Profile

Cell Phone Equipment

AT&T Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/14/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec. 26, 2023, I returned purchased headphones at the Annapolis AT&T portables store located in the Westfield Mall space number 1325. The amount was for 264.95. I still have the receipt for that amount and the receipt for the purchase.. However, the credit amount was NEVER actually credited back to my card (debit card) and I can show proof of that. I have also called my bank who verified that they do not see a transaction for that amount to be placed back on my card. Attempts to resolve with the store have been fruitless. The management has been unavailable and apathetic. The sales people just tell me there is nothing they can do about it .They have referred me to a customer service number that only deals with AT&T subscribers not storefront customers. It is appalling how I cannot resolve this. I paid $264.95 for headphones I returned and have a receipt for but now I **** ******* *** ********** *** *** ******* * **** ***** ***** ** *** ***** *** ******* *** ***** *** *** ****** *** * ****** *** ****** *o right this wrong. After I once spoke with the manager, I never heard back from her. The phone number to the store-the one listed on their website- only works sone of the time. An email to the district store manager bounced back as being blocked. I have become powerless to get my money back. It is so hard to believe that a business that has a reputable company like AT&T's name on it, can be so unresponsive and unprofessional. It is unacceptable.

AT&T Store is NOT a BBB Accredited Business.

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