Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Company continues to charge us for a service we do not use and have officially cancelled with them. We have email confirmation that they cancelled and then we have a bank statement showing they have charged us again. They do not respond to us at all. We were just charged $29.00 on 7/19. We asked for refund immediately. Our business is closing and we need to keep our bank account open for other checks to clear, but cannot have unexpected charges like this from accounts we have closed. I asked for a refund and a call to confirm the refund has been processed. Neither has happened in 7 days. When I first called to cancel, I intentionally called BEFORE the June billing date and also emailed on June 18, however, I was emailed the paperwork to close it on June 21. I honestly thought it would have not been charged considering and email and phone call were made about the account. We were billed on 6/20. I was frustrated that a billing date slipped through there and asked kindly for a refund since we do not even use these services for the past 4 years. I did not get an email back from my June 24 email until July 9 which was 11 BUSINESS DAYS LATER and 1 day after I had to email asking if someone would reply to my 6/24 email. There was no apology for the billing going through, just a short reply of the dates of the closure form and account closure. No apologies for the bill, no acknowledgement that I clearly wanted the account closed before that - which I stated on the phone AND in the email of June 18 that I did not want to be charged for June, and no acknowledgement of the absurdly late reply to my request over a billing issue.. We have had no response from them in 7 days and are disputing with our bank.

  Business Response

  Date: 07/30/2024

  First, I want to thank you for your business for the last six years and six months. We do indeed understand your problem and needs as we too are a small business trying to do right by our customers. It is unfortunate that this last closure request was not acknowledged for 11 days. We are sorry for our delayed response time. I also believe that your request to stop and refund your last charge is certainly reasonable. My understanding is that in fact a request for refund was made upon your behalf to our accounts billing department. Part of the problem is that monthly billings are done in arrears. Billing for the month of June goes out to the customer in July even when merchant closes their account in June. We are very sorry any misunderstanding and frustration over the closing of your account. All charges to your account have ceased. We are sending you a full refund for the last two charges and want to apologize for any and all delays. 

  Customer Answer

  Date: 07/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:07/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a meeting with David J**** who represents Merchant Processing Solutions on May 10,2024 and again May 14,2024. We discussed their products and services and everything went well. I submitted the application with a check for $95 on May 14,2024. the $95 was supposed to be for the processing fee. I contacted David again a couple of weeks later because we have not heard anything back as far as if we were approved or not. David told me that I needed to speak with someone named Tammy. I called Tammy and she told me they were waiting for the underwriters to make a decision. I waited another week and then I called Tammy again. I was told the same exact thing. I waited a few more day and then i called Tammy again. I was told this time that she was in a meeting with her boss and I should have a decision when they're done. This happened on June 4th,2024. I still haven't heard from Tammy and it's now July.

  Business Response

  Date: 07/11/2024

  I understand ******** complaint and concerns with regards to providing her with an approval or decline within a timely manner. I believe we could have provided better communication as we were having difficulty obtaining Bank approval with the information provided. We attempted to collect additional information such as bank statements, credit card statements, information regarding two companies one a foundation and another a service business. At the end of the day sometimes our team does not know when to concede. They believe if they keep submitting documentation that it will bring greater clarity and an eventual approval from our Bank. Unfortunately, we were unable to provide Deanna the approval she desired and she told Mr. ****** that she went with another company on June 11, 2024. We are glad that they were able to find service with another provider. The ninety- five dollar processing fee is just that as you can see how difficult and time consuming some of these applications can become. We wish no ill will and will certainly issue her a refund of her processing fee.

• Initial Complaint

  Date:11/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked this company to stop calling me soliciting their services. I've repeatedly told them I'm not interested. They often call and as soon as they hear my voice they hang up without even speaking to me. It's bordering on harassment and seems they do this to a lot of companies.

  Business Response

  Date: 11/17/2023

  Hello- We have recordings for 10/3, 10/25, 10/30, 11/10, and 11/13. She hung up on us each time without asking to be removed from the list or saying any of the phrases that legally require us to add a merchant to the do not call list. Our marketing team is sensitive to merchants who request us not to call them. Irrespective, we are not disputing her claim to have asked not for us to call as it may have happened before 10/3. We recieved this notice from the BBB on 11/15 and our team immediately placed Phipps Boat Works on our Do Not Call List. We want to take this time to apologize directly to Katie and her company for any and all inconvence our marketing team has caused them. Please feel free to call us directly at any time for further discussion or assistance.
  
  
  Respectfully,
  Brianna Boyd

  410-573-1133

  [email protected]

   

• Initial Complaint

  Date:05/23/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked this company to stop calling me several times over the past couple months and they continue to call me at my business. Latest phone call was at 3:50pm on 05/23/22 by an employee named Rox.

  Business Response

  Date: 06/06/2022

  Business Response /* (1000, 5, 2022/05/27) */ I sent **** an email this morning apologizing and confirming his contact info inorder to put all know accounts on our Do Not Call List.