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Business Profile

Custom Wheels

SW Wheelz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Wheels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 25th, SW Wheelz sent me an invoice for $2400 for wheel and tire repairs. On July 8th, I paid $1,560. On July 29th, my warranty company paid ********. ****** *****, the owner of SW Wheelz said he would refund me in which I am due a refund of $959.80. I been trying to get my refund from him for over a month. He used an excuse and said Quickbooks is holding up his payment in which he did not get paid but Assurant confirmed that he was paid on July 29th. This company is operating in bad faith and had not been intentional about righting a wrong, this is very poor customer service.

    Business Response

    Date: 09/23/2024

    We have been paying ******** by Venmo for her $859.80 she stated in email it needed to be paid by the 30th of this month we have paid we now owe her $709.80 which will be attended to pay this week. And yes it is true that her refund money had gotten caught up in a hold situation with quick books out previous registry due to a customer doing fraud and putting everything in a jam. But ******** will definitely have the rest of her funds this week.

SW Wheelz is NOT a BBB Accredited Business.

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