Complaints

This profile includes complaints for Shippers Choice of Virginia, Inc. Corp. Ofc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shippers Choice of Virginia, Inc. Corp. Ofc. has 4 locations, listed below.

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  Shippers Choice of Virginia, Inc. Corp. Ofc.

  130 Lubrano Dr Ste 316 Annapolis, MD 21401-7061

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  Shippers Choice of Virginia, Inc. Corp. Ofc.

  3249 Fort Meade Rd Laurel, MD 20724

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  Shippers Choice of Virginia, Inc. Corp. Ofc.

  4741 Jefferson Davis Highway Richmond, VA 23234-3152

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  Shippers Choice of Virginia, Inc. Corp. Ofc.

  1623 Forest Dr Ste 205 Annapolis, MD 21403-7703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up at this school they asked for a down payment which I gave $1.4k. I informed them I was applying for a ***** that will cover the whole tuition and shippers told me theyd refund my down payment in MARCH. Its now July and I have been calling them and calling them and they keep giving me a new date Ill get my refund but it never happens. Since theyve had it 4 months now, Id like to receive $5.6k since Ive had to now be late on my credit cards and pay late fees because they wont refund my money. I dont feel like its unreasonable to settle for that much because rent alone is more than the original down payment I gave. Im going to attach the ***** paper as proof I received the ***** and they owe me the down payment. I dont have a receipt for the down payment but I do have credit and debit card statements that show it.

  Business Response

  Date: 07/15/2024

  Mr. ***** enrolled in a class in March and paid a deposit of $1,400. Subsequently, he requested to transfer to a later class to apply for a ***** to cover his tuition. The ***** was approved on May 14, and we received the confirmation from the *****ing agency on May 24, just four days after he started classes. We invoiced the agency on the same day.
  

  We informed Mr. ***** that a refund would be processed once the *****ing agency settled the invoice. This policy is in place to ensure that students are fully paid before graduation, as an outstanding balance could affect his testing schedule for the ***. Additionally, we explained that all refunds are processed within 30 days.
  

  The *****ing agency paid the invoice on July 8, and we are now processing the refund of the $1,400 overpayment, which will be sent shortly. It is important to note that the school accepted a lower amount from the *****ing agency than what Mr. ***** would have paid independently. Any late fees or interest incurred on his credit card are not the schools responsibility.
  

  We did not initiate Mr. ****** transfer, nor do we control the timing of payments from *****ing agencies. We remain compliant with our policies, which Mr. ***** was informed of at the time of enrollment. Lastly, we are pleased to confirm that Mr. ***** successfully completed the course and obtained his CDL license.