We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electrician

Chesapeake Electric
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory. I will accept the business response but felt that I should call attention to an important factor in their response. They note, "there was a failed inspection because the county wanted to see a disconnect installed on the outside of the house, which we installed at no extra charge ($1,600 value)."  If you do electrical work in Howard County, MD, there is ALWAYS a requirement for the disconnect installed on the outside of the house.  Given it was their mistake, why should I or any other customer pay $1600 for a simple disconnect installation?  There was significant labor involved in remediating the requirement AFTER the work had been done, but it was a straightforward, simple installation if it had been done at the time of the repair.  Again, this goes back to my original complaint of price gouging.  And, should a contractor be permitted to work in Counties when they have no understanding of their codes?   
    ******



    Sincerely,



    ****** ***********ectrical permit permit application coordination," but that all other charges were valid. I haven't received that credit and there is a cut cable on the side of my house with a contractor garbage bag covering it. The work isn't complete and I believe I was over-charged. Thank you for your review and consideration.

    Business Response

    Date: 04/09/2024

    The original service call was booked because the customer smelled burning in their panel. An electrician was dispatched to the home and identified that there was electrical components that were overheated and the solution was to replace the panel. We quoted the job and received written approval from the customer to perform the work same-day. The work was completed and we collected on the total amount originally quoted of $8,487.81. After receiving the complaint on 3/22 from ****** (she spoke with our COO Courtney G******), we reviewed ******'s concerns and credited back the duplicate permit task ($371.32). There was a failed inspection because the county wanted to see a disconnect installed on the outside of the house, which we installed at no extra charge ($1,600 value) and we credited ****** back another $500 for the inconvenience of us having to go back onsite. The estimate we provided is inline with our services and competitor pricing. I have attached the credits, email communication and photo of the job. Please let us know if there's anything we can do to support the compliant. 

Chesapeake Electric is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.