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Business Profile

Fishing Tackle

Alltackle.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fishing Tackle.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item from this company using a specific part number. Upon my search, the exact item I needed came up in both part number and photograph. Once I received the part, even the box was correct as to what I needed. But when I opened it, I saw immediately that it was the wrong part. I contacted them with pictures and order information to request a shipping label to return the item, and I received one. I own and operate a marine servicing business and this part was for a customer, so I ended up having to order the part from elsewhere since my customer was in a hurry to leave on their trip. I shipped the item back and tracking shows that they received it on the 4th of April. I have contacted Keith ****** via email multiple times to see about the status of my refund, but to no avail. So I had my wife call today, first time he wasn’t in until noon. She called back at 12:30(when her break was) and they said he had left for about an hour and a half. He never called back and still hasn’t responded to my emails, which leads me to believe that although they received their product back for resale, my refund is of no concern to them. I am a one man shop and have a family to feed, so the $189.99 that they refuse to refund is food off my families table. Any help would be greatly appreciated.

    Business Response

    Date: 04/15/2024

    The full refund was initialized on May 12th.  The customer should have the funds deposited into his account with 1-2 business days.  The returned merchandise was sent to a third party shipper, and we were not aware of the delivery of the return until May 12th, when I received an email from the customer on that same day.  Once I confirmed the return delivery, I immediately initiated the refund.  The customer was sent an email confirmation of the refund, prior to making this complaint.

    Business Response

    Date: 04/15/2024

    The refund was initiated on April 12th.  My previous response was incorrect.

Alltackle.com is NOT a BBB Accredited Business.

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