We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gastroenterologist

Maryland Diagnostic & Therapeutic Endo Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gastroenterologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My experience is they will continue to perform procedures (endoscopy and/or colonoscopy) despite knowing there is malfunctioning equipment, specifically, the scope/camera which fails to take actual images that are recorded from these types of IMAGING SCOPE procedures. Office manager Julie ******* explained that this is pretty common in fact it's a 5 + percent occurrence that they will continue to perform the procedure knowing if the malfunctioning without any camera or image functioning and still bill you and your insurance company for the full procedure despite you not having any image results. If I would have been told, (my procedure was at 1230 pm so they knew equipment failed all morning), that the camera malfunctioned and I would have NO IMAGES documenting this scope IMAGING procedure I would have left but I wasn't told that because apparently it's a common occurrence there BUT they don't have any backup or procedure to address or correct WHAT??? In this modern age of technology with endless cloud data backups, nope they didn't even have images that were taken as stills or even a video of scope procedure that you could actually grab stills from to provide to the patient. So when the equipment fails you get nothing NO IMAGES see photo of all I received following the $5K IMAGING procedure. I have contacted my insurance company to fight this, reported the negligence because we did not receive the expected IMAGING procedure! The fact that Juile ******* continued to fail to see the absurdity of her defending this as BOTH an ongoing common occurrence WITHOUT recognizing the responsibility to create a fail safe protocol to prevent this from EVER occurring using backups/cloud OR ensuring the patient knows this prior to the procedure and can reschedule when the equipment essential to the IMAGING procedure is PROPERLY WORKING, was the most incompetent and unprofessional conversation I ever have had.

Maryland Diagnostic & Therapeutic Endo Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.