Complaints

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• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Incident: 10/26/2024 I requested a quote to repair a sterling silver elephant trinket bracelet from the vendor approximately three weeks prior to 10/26/2024. The manager stated it would take around two weeks for me to receive a quote. We discussed what repair I was requesting, which was to solder a broken loop where the elephant tail connected to a ring which connected to the clasp of the bracelet. She acknowledged seeing where the loop was broken and that it needed to be soldered. She said she would call with a quote before proceeding. On 10/21, she text me that the cost to repair was $95. I responded that was too much. She then responded that she misread her jeweler's handwriting and that it would be $75, to which I responded that the price was acceptable and to proceed with the repair. When I went to pick up my bracelet on 10/26, she showed me the repair and it was not what was authorized. Instead of soldering the tail of the elephant, an entire section (two silver elephants) was removed and replaced it with a cheap stainless steel extension clasp. No soldering was even done and my trinkets that were removed were not returned to me. Additionally, she tried to add $10 to the final cost for a 'tip' for the jeweler but she quickly retracted the request, stating she wanted to 'keep' my business in the future. I was so shocked they did this that I did not know what to respond at the time. I also did not want a confrontation in the store so I paid the bill and left, very upset. I do not know if I have any recourse, but while I was leaving, I heard the other sales person doing the same thing to the other customer, trying to upcharge them after the repair. I don't know the outcome of that conversation as I left. I feel not only did I not get what I authorized, my two silver elephant trinkets that were removed were not returned to me. I am reporting this as I do not want anyone else to fall victim to these shoddy business practices.

  Business Response

  Date: 11/08/2024

  Good morning. 
  we did the repair as requested by customer , the customer was told if she need it a silver extension will be more money. The bracelet is the same size and nothing was removed, is un expensive item , customer was happy when she picked up and paid. It was fully explained from the start to  no end. She paid happy and collected the item.   She called and complained about price. We told her to bring it back and will removed our extension and refund the money.  Is just a trouble customer wants everythin For free .