Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a patient of this practice for more than 10 years. My last eye exam with this practice was in 2018 and I purchased contact lenses from them in 2019. In the last month I called the office to ask a general question. I was instructed by a rep to make a new appointment. A second call resulted in the same answer despite emphasizing it was a general question. I emailed the doctor directly and I was again instructed to make a new appointment. A second email went unanswered. I don't need to make an appointment. I asked if in general, wearing reading glasses makes one dependent on them. Rather than risk getting false information from a google search, I thought to ask an expert from the office I have regularly seen since 2011. I'm very disappointed they refused to answer my general question.

• Initial Complaint

  Date:08/31/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 7, 2022, I had an eye exam and contact fitting with Dr. Christine ********** of See Clearly Vision. I also purchased contacts. My vision plan, FEP Vision, covers part of the exam and cost of contacts. According to my Explanation of Benefits from FEP Vision, my responsibility for the purchase of contacts is $39.10 (see attached EOB). Chesapeake Eye Care, which appears to be the parent company of See Clearly Vision, continues to bill me for $19.50 after I already paid them $46.00 when I purchased the contacts (see attached invoice). I have called FEB Vision twice along with Chesapeake Eye Care billing department (XXX-XXX-XXXX). FEB Vision informs me the provider has agreed to accept $110.50 from them for my purchase of contacts and that the provider is balance billing, which FEP Vision says they are not contractually allowed to do. However, Chesapeake continues to bill me. According to FEP Vision, I am actually owned $6.90 back from the provider ($46.00 I paid when purchasing contacts vs. my responsibility of $39.10). If my vision insurance states that I already have paid my portion for this purchase and am due money back, I would like to be refunded the amount I am due.

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 12, 2022/10/05) */
  ***Document Attached***
  Letter of response and current account status for patient
  
  
  Consumer Response /* (2000, 14, 2022/10/06) */
  (The consumer indicated he/she ACCEPTED the response from the business.)