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Business Profile

Paving Contractors

AC Paving Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/07/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cannot recommend AC Paving to do any work on your driveway. I had a complete repave job on my driveway on April 6th, 2023, and it's already crumbling. My nightmare started when the salesman came to me the day before they were supposed to start work, and said he didn't measure correctly and had to charge me an additional $2,500. The job ended up being $26,000 ($3.58/ft) They removed the bottom of my downspouts and never reattached them. Threw large rocks into my grass. And when I called the same salesman about my crumbling driveway, he said that if I let them seal coat the driveway, it would "fix" the problem. Ya.... his price was $2,600 ($0.36/ft) . If the poor quality asphalt/job needed to be seal coated to fix" the problem, why don't THEY seal coat it at their expense to "fix" the problem? The salesman said I could talk to the owner if I didn't like it ! I am not happy at being forced to take further action with the MHIC.

    Business Response

    Date: 11/07/2023

    Hello,

    This customer was paved by a subcontractor we have used.  He has not contacted AC Paving at all.  He has only contacted ****** *****, a freeelance salesman.  We have reached out to the customer today but cannot get him to answer the phone.  We were unaware there was an issue with this gentlemans job and are more than willing to repair any issues he may have.  He has a one year warranty on any work performed by us. He is asked to contact Joel C***** at 410 *** **** to schedule a time to meet and discuss the issues he is having.

     

    Thank you,

     

    Asia Cooper

    Customer Answer

    Date: 11/07/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* *******

AC Paving Company is BBB Accredited.

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