Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I received tattoos from Lucky Bird Tattoo, specifically from the artist ***** ********* The agreed-upon rate was $200 per hour. After our final session on 1/28, we realized that Tyler had charged us a $20 credit card fee for all five transactions (including yesterday's). This total amounts to $100, as it is a flat fee.
  
  My complaint is that this fee is not advertised anywhere at the business. It is not on the point-of-sales device, it is not in an itemized receipt, and the only notice, Tyler notes, is verbal--he claims he tells every customer that there is a credit card fee during the initial consultation, which is often six to eight months before the first tattoo session.
  
  The attached receipt example shows a lump sum charge of $865.00. There is a $45.00 tip. The hourly rate is, as noted, $200.00, and this was for four hours. The additional $20.00 is, therefore, the credit card fee, but it is not included in an itemized fashion, and, as a result, it is unclear why the additional cost is present.
  
  I would like that $100 refunded by the artist, given he failed to notify us via A) point-of-sales notices or B) itemized receipts, and his only notice was C) verbal at the point of our final appointment, though he claims he informed us back in July of 2024. Additionally, I request that Lucky Bird post any credit card fees and surcharges on their sales devices and in itemized receipts.

  Business Response

  Date: 01/30/2025

  Dear ********,
  
  I hope this email finds you well. My name is ***** *****, and I am the Manager of Lucky Bird Tattoo. I am reaching out regarding the complaint you filed with the Better Business Bureau concerning your dispute with our artist, ***** *********
  
  First and foremost, I sincerely apologize for any inconvenience or miscommunication you experienced. At Lucky Bird Tattoo, we strive to provide all clients with a transparent, comfortable, and professional experience. Your concerns are important to us, and we appreciate the opportunity to address them.
  
  After reviewing your complaint, we have spoken with Tyler, and you will be fully reimbursed for the $100 in credit card processing fees. Please note that Tyler operates as an independent contractor within our space, and as such, certain aspects of his transactions are handled separately from the shop’s standard procedures. Unfortunately, this resulted in a lack of clear communication regarding the processing fees. Moving forward, Tyler has been advised to ensure that all fees and policies are itemized in receipts for his clients to prevent any similar misunderstandings.
  
  We deeply regret the oversight and any frustration it may have caused. As a small business, we continually work to improve our processes, particularly when navigating digital banking transactions and their associated costs. Your feedback helps us refine our practices, and we truly appreciate your patience and understanding.
  
  If you have any further questions or concerns, please do not hesitate to reach out. We hope to have the opportunity to welcome you back in the future.
  
  Best regards,
  ***** *****
  Manager, Lucky Bird Tattoo

• Initial Complaint

  Date:10/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/7/23 I had an appointment with an artist at the shop who showed up 30 mins late and did not call me to the back for 45 minutes or so. I had somewhere that I needed to be a few hours later. It was already understood that the tattoo would not be finished in just one session. The appointment was planned about 3 months prior. I told the artist what I wanted and they found pictures during the setup for appointment. However, a week or two prior to the appointment the artist had someone reach out to me for pics and ideas although we did this a few months prior. After the artist arrived at the shop they provided me with a tattoo design that I did not ask for nor want. I felt the artist should have contacted me prior with any changes and explained why changes may have been needed, not sprung on me the day of. The artist was unprofessional, short with me, and seemed disinterested. I did not feel comfortable proceeding with the tattoo. I paid a down payment of $175. I asked the shop manager if I could transfer the down payment to a new artist at the same shop but was told that I could not and that I would need to pay again. I do not think that this is fair because of the unprofessional attitude and actions of the artist.

  Business Response

  Date: 11/03/2023

  Hello, Our apologies for the delayed response. Our managers and the owner carefully reviewed the complaint regarding the October 7th appointment. We took the time to question our staff members who were present that day and obtained audio and video recordings from our studio for further investigation. After evaluating the evidence, we promptly addressed the concerns directly with the customer and reached a resolution. To make amends, we extended an invitation to the customer for a new free consultation with a different artist. She has accepted and has now scheduled a new appointment with the chosen artist. We have also honored her deposit of $175, and we hope that her upcoming appointment on November 30th will meet her expectations and leave her satisfied.

  Thank you for your patience,

  Scott ***** * *******
  www.luckybirdtattoo.com

  Customer Answer

  Date: 11/06/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20758932, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****