We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Water Softener Supplies

Stoner Quality Water, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Softener Supplies.

Complaints

This profile includes complaints for Stoner Quality Water, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Stoner Quality Water, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Culligan Water sold us their water treatment service. We were told service to deliver salt and put into the unit would be provided by the company. After the initial installation , we were happy with the unit and it's function. But when salt was needed for the unit. I contacted them about coming to put salt in the unit. I told the sales person from the beginning I am disables and cannot carry the bags of salt and put them in the unit. Instead of working with me on the days I would be home for the service which are every Monday and Friday the customer service lady told me that was not thier service days. And told me it was too much trouble to have a tech come out and put in the salt. She said they have ***** customers and they can't meet the needs of everyone. I understand that but this was explained before the service was installed that I could not lift the salt bags myself to put in the tank. We were assured it would not be a problem. Well now that we paid for the unit to be installed and everything there is an issue with the delivery. Added to that is there is a 4 bag minimum plus a service fee plus the cost of the salt. I feel the cost of the salt plus the delivery fee charge and it not being put in when I the customer need it . Is over charging and not taking care of a disabled senior citizen.I had an aortic aneurysm that prevents me from lifting heavy items. I work part time to help make ends meet. My wife is a special education teacher in a public school she works Monday thru Friday so she cannot be there. I'm just asking for help to put in the salt 1 time a month. Is that too much for a paying customer to ask?

    Stoner Quality Water, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.