Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21473579
  
  I am rejecting this response because it isn't true. I tried since December to quit this service. They said I had to pay through February, which I did. Without my permission, they did work in March - that I did not authorize. I should not have to pay for it. It seems like it was a last attempt to squeeze a few hundred dollars from me. 
  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  
  have any question.Thank you.Today I saw that they billed me another $431.55 in March. I emailed and called and finally they called back and just tried to argue with me and bully me into paying. I am so disappointed since I was a loyal customer for years.

  Business Response

  Date: 03/25/2024

  Client called and said thinking on request cancelation, but we already provided clean-up and mulching on 02/21/24. I explain we could cancel service, but she would be responsible for any service already rendered this year (2024). I issued a discount over our normal rates and charged last year's price. That was a normal procedure if previous agreement is canceled after service already done.

             Thank you.

  Business Response

  Date: 04/18/2024

  She was a long time client. Service renew each Season. No previous problems or reason to do not continue servicing the house. Service has been done, we cleaned the house, we added mulch that we purchase at a local business and had it installed after pulling weeds and edging beds. Job was completed prior to the final request to stop service. A DISCOUNT was issued to her and regular service account canceled.

  No more to add, what we say is true, she knows service has been done to her property. There is no denial on that. 

  Customer Answer

  Date: 05/06/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21473579
  
  I am rejecting this response because: he is continuing to misrepresent the facts. He did not get my permission to do the work he says that he did. I actually went to the credit card company to dispute the charges. He did not give me a discount - the charges were reversed in full. This is because it was clear that I did not permit the work he claims to have done.   I don't want to take this any further, I just couldn't let his continuing misrepresentation of the facts continue.
  
  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:10/24/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am in contact with the insurance company. All I wanted was their contact information. 
  
  Regards,
  
  *********************
  

  Business Response

  Date: 11/22/2023

  We totally disagree that our plastic string would do damage all along the garage siding. NO Way it would happen, even so we already provided insurance information. If someone wants to take some advantage we at least reserve the right to disagree.