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Business Profile

Air Cargo

Worldwide Flight Services c/o Delta Airlines

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Amount Paid: $873.54
    Refund Requested: $714.54
    Cargo arrival date discrepancy between Delta/WFS. The Delta/WFS Carrier Certificate 2/10/2023 arrival date for the cargo. Delta on-line Tracking Tool showed 2/13/2023 arrival date. Also, Tracker diagram displayed cargo in flight even though cargo arrived on 2/13/2023. Neither WFS/Delta Cargo called me to specifically identify cargo arrival and no communication medium to explain the customs process. I telephoned Delta on February 14 or 15th, I was instructed not to take action to obtain the cargo because cargo was on customs hold. February 22nd, spoke to another Delta Customer rep who informed me to go to the Warehouse to discuss the customs hold. Once arrived, WFS explained that I was the trigger to get the cargo released. Storage fees were calculated not taking into account two day grace period for cargo upon arrival at the warehouse based on information provided by the Delta Tracking Tool. WFS explained the mis-communication of the process is a Delta issue and I have to pay additional fees to obtain the cargo. I immediately phoned Delta who recommended I pay the fees to avoid additional fees and then file a cliam with Delta. Delta also assured me that a thorough review of all phone calls to verify all conversations between myself and Delta to verify any errors by Delta in explaining the process. February 28th, Delta Claims Service Team informed me Delta could not satisfy the claim because Delta did not receive the payment. The payment went to WFS via Paycargo, thus the Delta Claims Team informed me to file a claim with WFS. After research, WFS does not have a claims process. The Delta Claims Team did not review the phone conversations to determine fault, but immediately stopped the investigation because WFS received payment and Delta did not. Confusion regarding the dispute process:  WFS management identified the dispute as a Delta issue and to file claim with Delta. No accountability between Delta or WFS exists.

  • Initial Complaint

    Date:10/26/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a hunting trophy shipped from South Africa in to Baltimore airport. I was notified on August 9th 2022 by the import service that I hired (Edward J Zarach & Associates LLC.) that it was ready to be picked up and was accruing $120 per day storage fees as of the 7th of August. To be able to receive the shipment, I was required to pay the import service their fees plus the storage fee of 2 days ($240) Since my brother lives an hour from the airport, he offered to pick it up. When my brother arrived on the 9th of August, he was told the shipment couldn't be released because the two days of storage fees hadn't been paid. He would need to pay it before the shipment could be released. After a series of phones calls between my brother and I and my import service and I, (I couldn't get in touch with the import service because it was late in the day and they were closed), My brother paid the $240 and took possession of the shipment. I have since been in contact with my import service to recover the double payment from Worldwide Flight Services with no luck. They have requested a refund of $330 ($240 for the double storage payment and an additional $90 for the Import Service Charge ISC) as shown on the PCXXXXXXXX receipt. It's been 2.5 months with no resolution.

Worldwide Flight Services c/o Delta Airlines is NOT a BBB Accredited Business.

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