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Business Profile

Anesthesiologists

Netherlands Anesthesia LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son ***** had knee surgery on 12/19/2023 and was billed by Netherlands Anesthesia *********** $4025 for Anesthesia services. My son lives with me and I pay his medical bills. His primary insurance (BCBS of NM) paid $3051 on 1/5/24 leaving a balance of $974. My son was also covered by ******************** Blue Shield of ************ Central/****) as his secondary insurance (effective 12/1/2023). As there was a delay in filing the ******** part of the bill, I made a payment of $974 on 2/2/2024 so I did not have an outstanding balance on my credit score and waited for ****** to file the ******** portion of the claim with BCCC. I called ****** on April 22, 2024 and requested a refund. When I did not received I my refund, I called again on 9/11/24 (call ref. no. *********) and talked to ******* of ******, who told me the claim was sent to the wrong address in ***********. She told me to call again in 30 days. I called ****** on 10/31/24 and talked to Kanor P, who said the claim was billed to **** on 9/16/24 but hadn't been paid and he needed to talk to his manager about the claim status. On 10/31/24 I also called BCCC, who told me the ****** claim was denied for timely filing and that I had no Patient Responsibility. I called ****** again in late November 2024 to check the claim status and they said **** had a change in heart and had paid the claim ($974), and that they would issue a refund request for $974, to give them 45 days to process the refund request. As I still had not received my refund I called ****** on 2/6/25 and talked to an agent. He researched and found a refund request still had not been filed and said he would escalate the matter, since it was past the 45 days allowed to process a refund request. As it is approaching a year since I first requested a refund, I am losing hope that ****** will refund me my $974. I would appreciate BBB to resolve this matter for me.

Netherlands Anesthesia LLC is NOT a BBB Accredited Business.

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