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Business Profile

Auto Detailing

B-City Auto & Detailing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put a $****** deposit down on a 2008 ****** Murano on Friday 10/11/24. On Monday 10/14/24 I texted Owner ***** ***** and informed him I was going to pursue another vehicle and asked for my deposit back. He told me because I wasn't going to purchase the Murano I would have to wait until the Murano sold to get my money back as the sign posted in his office stated. I responded ok, let me know when the ****** sells. I had not heard from ***** since. I contacted him today 5/2/2025 informing him thats its been almost 7 months he has had my deposit and i would like my ****** sent back to me. He replied as far as he is concerned we are even and he doesnt owe me anything.

    Business Response

    Date: 05/02/2025

    On 10/14/24 Mr ***** walked into my place of business looking for a vehicle. He saw a vehicle that he liked. Mr ***** assured me that he in deed wanted the vehicle after he test drove it. Once in my office. Mr ***** noticed several signs, stating Deposits are non- refundable. He agreed, and assured me that he still wanted the vehicle, and asked me to take down the listing that was posted. I did as so. It's now 5/2/25.

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted someone who represents ****** on ******** marketplace about a ****** suv. I set up an appointment and met a guy at the shop who said the guy I spoke to was a partner. I was ready to test the ****** when the owner says someone else is coming to look at the suv. He then apologizes and that he has a Jeep I can get for the same price. I asked him was anything wrong and he stated no. We went on a test drive and the tire pressure light was on and the check engine came on. I checked the codes and it suggested we top off the coolant which the dealer did do for me. I pay for the truck and tags and leave. The next day while driving to work I stopped for gas and noticed a leak coming from under the suv. I open my hood and noticed a leak from the radiator and that the coolant was gone. I go to autozone and buy some coolant, and after replacing the coolant I see that it's what's leaking from the radiator. I try to contact the dealer and get no answer. I called for a week and half and still no answer. So I then contact the guy off ******** and he never replies. I believe they knew what was wrong with the vehicle and rigged it so that coolant would not leak while a customer checks it out. These guys are bad business man.

    Business Response

    Date: 02/04/2025

    This vehicle was sold AS/IS with no possibility of a guarantee.Further more.We only cover ENGINE OR TRANSMISSION for 30days after purchasing.Radaitor would not be covered in this situation.

B-City Auto & Detailing LLC is NOT a BBB Accredited Business.

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