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Business Profile

Auto Lube

Jiffy Lube Service Center #112

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car into the Jiffy Lube at ***********************************. I have utilized their service before with no issues. I took my 2019 Kia ***** to be serviced on January 7, 2023. On or about May 5 or 6, my check oil light comes on because I am due for an oil change. As I am driving I hear this knocking sound. I am driving with my daughter in the car and my vehicle just shuts off. My vehicle does not start. I had it towed to another Jiffy Lube location because I had no issues before. The great folks at the ******* location were able to look under the car to see if it was the oil plug missing. I explained to them that the last time I had it serviced was at a Jiffy Lube location. I was prompted to take it back to them, but decided that they can fix my engine trouble. I called to speak to a manager at the ********** location. I spoke to ****** *******. He did not have any compassion for my situation and did not take into consideration that someone in his facility did not secure my oil plug the proper way. Mr. ******* states that *** is known for having manufacturing issues and it is ***'s fault and not their fault. He stated he was prompted to have that response from his bosses above him. I spoke to ***'s manufacturing department about any recalls or issues with the oil plugs coming out(case number ********). They explained there are no recalls for my vehicle and all I needed were computer diagnostic upgrades. I was trying to get in contact with Jiffy Lube's regional department, but have not heard from them within the last 24 hours. I would love to keep receiving service from Jiffy Lube, but if this is how they treat their customers, this is a ********************** I do not need. I am a teacher and I have an 8-year-old daughter that I take to and from school each day. This is very unsafe that they would not secure my oil plug which in turn caused my engine to stop. I was stranded on the side of the road for an hour.

Jiffy Lube Service Center #112 is NOT a BBB Accredited Business.

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