Complaints

This profile includes complaints for The Harbor Bank of Maryland's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Harbor Bank of Maryland has 6 locations, listed below.

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  The Harbor Bank of Maryland

  25 W Fayette St Baltimore, MD 21201-3702

  
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  The Harbor Bank of Maryland

  8530 Liberty Rd Randallstown, MD 21133-4818

  
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  The Harbor Bank of Maryland

  800 W Baltimore St Baltimore, MD 21201-1138

  
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  The Harbor Bank of Maryland

  855 N Wolfe St Ste C Baltimore, MD 21205-1508

  
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  The Harbor Bank of Maryland

  5000 Park Heights Ave Baltimore, MD 21215-5815

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 15th, I made a purchase for a new phone as my phone was broken the previous day. On June 17th, I received a phone call from Jonathan at the Harbor East location asking me if I made a purchase for a specific amount. I informed Jonathan that I did. He stated that the funds would be unlocked and he would send an email to some department for the lock on my card to be removed. I don't use my bank card every day and I had faith that the issue was resolved. I discovered a week later, this past Saturday when I tried to use my bank card to make a purchase, that my card was still locked. I was unable to find a number for the fraud department. I was told by the lost/stolen department that I would have to wait until Monday to resolve the issue. I called and spoke to Jonathan today who then informs me that I have to get a new bank card which take up to 2 weeks to receive. This is completely unacceptable!! It's no reason for me to have take my time and waste it on an issue that should have been resolved last week. If the system is to text but a person's phone is broken, why isn't there another system in place to confirm that there is or is not fraudulent activity on an account? Now I am expected to waste my time, waste my gas and go without a bank card for 2 weeks due to the unprofessional staff of The Harbor Bank of Maryland. After 9 years, I will have to find another bank to bank with. This is just unacceptable across the board and with no reasonable resolution to a situation I did not even cause, I really feel like Harbor Bank could care less about the people who use their banking services.

  Business Response

  Date: 08/06/2024

  Dear Ms. *****:
  
  Recently
  The Harbor Bank of Maryland (HBM) was made aware of your concern involving your
  debit card reported to the Better Business Bureau (BBB). As our valued customer
  we deeply regret the oversight that caused you inconvenience or
  dissatisfaction. Our leadership team wants you to know that HBM takes all
  complaints seriously, and we apologize for the hassle this caused.
  
  Upon
  receipt of this complaint, an internal review and research into your issue was
  conducted, we verified that your concern has been addressed and fully resolved
  as of 06/24/2024.
  
  Unfortunately,
  on 06/15/2024, your debit card was temporarily locked due to detection of
  presumed suspicious activity. A courtesy call to validate this transaction was
  initiated by our call center, however, they were not able to reach you. As a
  result, the financial center manager at the Inner Harbor office contacted you
  on 06/17/2024. At the time of the call, the manager was not aware that prior
  attempts to reach you from our service provider were unsuccessful. To minimize
  the exposure risk, the card was blocked by the banks service provider, which is
  consistent with protocol. Once the error was brought to our attention on
  06/24/2024, a replacement card was immediately ordered and expedited to you
  with two-day priority shipping, at no additional cost. Our service commitment
  is to minimize any further disruption to your banking needs.
  
  At
  The Harbor Bank of Maryland, we strive to provide excellent service, and to
  foster deep relationships. We appreciate your understanding and look forward to
  serving you in the future with the utmost care and dedicated attention. We will
  use this experience to provide additional training and coaching opportunities
  as we work towards enhancing your banking experience and elevating our service
  delivery.
  
  Thank
  you for bringing this matter to our attention!
  
  Best Regards,
  
  Randy O****
  Compliance Analyst
  The Harbor Bank of Maryland