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Business Profile

Blood Bank

CSL Plasma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blood Bank.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2023

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to donate at the csl plasma in ********* the associate there are constantly holding h personal convasations out loudly when she is setting me up for withdrawal the conversations continues never stops when she is going to insert the needle conversations continues I do not thing that is very professional in a blood drawing atmosphere this is every time I go there they are full of play I wont be returning I told the manager still continuing this a plasma center get professional or do they not know professionalism

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The nurse “Diamond” was my nurse. She came to me, tossing the iv across my body and having me wrap my own arm with the vital check. The needle hurt from the start, so I promptly asked another nurse to adjust it and upon doing so it felt bearable. The nurse Diamond came back and proceeded to pull the needle in and out and slide to side, causing me more pain than before and the angle she left it at made it so the blood wasn't flowing correctly into the machine no matter how long or fast i pumped my hand. Deciding to trust her i kept quiet for the first few twists. After leaving and coming back, without explaining why she was messing with my arm so much or why it was now seeming to have trouble with my blood flow she grabbed my needle again, moving it in a way that immediately made me ask her to stop. After saying “that doesn't feel good please don’t do that” about 3 times as she continued i saw my arm swell and it cramped. I wasnt told what it was or how it happened. She cleaned me up, gave me an ice pack and told me id need to move because she needed my bloody seat for a new patient. After such i went to a screening nurse and tried to tell her what was going on but i was so disoriented and dizzy and upset because i had specifically asked her to stop whatever she was doing because it was causing me pain, i was even told i was allowed to say stop and leave whenever. Upon trying to explain an older nurse came and told me her worker “didnt mean to” and that i “consented to the risk” i didnt not want to speak to her and instead the woman who was listening. As i was speaking i was being walked towards the door, not being able to stand i fell to the floor and tried to gather myself by sitting in the corner, they said i was being disruptive and had to leave. I had to genuinely yell to even get the nurse to explain what happened to my arm and upon yelling, a nurse i hadnt spoken to threatened to beat me up in the parking lot. Someone yelled for 911 but the nurses told them no

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