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Business Profile

Business Forms and Systems

eGov-Assist

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just want to know why I was charged $21 for something called e.govmt! I dont know why this occurred but it needs to be refunded I have no clue what the service is even for and I want to cancel for good -never to be charged again!!

    Business Response

    Date: 05/31/2025

    Hi *******,

    Thanks for reaching out! We do not see any orders associated with your name and email address. Was this request made through our site? Do you happen to have your order number?

    Please let me know how I can help!

    Best,

  • Initial Complaint

    Date:05/08/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to renew my passport and didnt realize this wasnt the correct website. I didnt need assistance. I clicked the refund link in the email I got the next morning to cancel the order. It hadnt even been 24 hours. Ive tried canceling 6 times but havent gotten confirmation. I want a refund.

    Business Response

    Date: 05/08/2025

    Hi ******,

    As we explain on our site, we are a third party that assists our customers with business incorporations and the associated documentation. We review applications and resolve conflicts when they occur, as well as serve as a ********************** and assist customers with individual state incorporations in addition to Federal submissions. We do apologize for any confusion on our part, however, please be advised that we do not offer passport renewal as part of our services.

    Please let me know if you have any questions/concerns!

    Best,

    Customer Answer

    Date: 05/08/2025

    I dont understand how they say they are not a passport renewal company when they took my passport information and its in the receipt. Why arent they refunding me or answering me back. Its a scam.

    Customer Answer

    Date: 05/09/2025

     
    Complaint: 23303334

    I am rejecting this response because: I dont understand how they say they are not a passport renewal company when they took my passport information and its in the receipt. Why arent they refunding me or answering me back. Its a scam. 
    Sincerely,

    ****** ******

    Business Response

    Date: 05/09/2025

    Hi ******,

    Thank you for reaching out. We understand your concern and want to clarify a few important points.

    After thoroughly reviewing our records, we were unable to locate any order under your name or contact details. Additionally, we want to confirm that our company does not offer passport renewal services, nor do we request or store sensitive passport information as part of our services.

    Its possible there may have been a misunderstanding or confusion with another organization that may have used similar branding or contact information.

    Please feel free to forward us any relevant documents or screenshots so we can better assist you.

    We take concerns like this very seriously and want to ensure you feel supported. Let us know how we can help further.

    Best,

    Customer Answer

    Date: 05/12/2025

    They think I may have the wrong GovAssist and maybe they are right. The receipt I attached has the information. They look like they are out of Maryland and mine was out of **********. Can I file a complaint for Washington?

    Customer Answer

    Date: 05/12/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid money to renew my passport. I had to renew it myself. They didn't even do the job I hired them to do.

    Business Response

    Date: 03/27/2025

    Hello Mr. ******** style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small;">
    As we explain on our site, we are a third party that assists our customers with business incorporations and the associated documentation. We review applications and resolve conflicts when they occur, as well as serve as a ********************** and assist customers with individual state incorporations in addition to Federal submissions. Please know that our services do not include passport renewal.

    Also, we do not see any orders associated with your name and email address. 

    Please let me know if you have any questions/concerns!

    Best,

     

  • Initial Complaint

    Date:12/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have filed for an LLC. The website stated it would be $269 I now have three transactions on my card adding to $467. No email response from the account manager and no response when I fill out the contact me form on the website. I am seeking a refund for $467

    Business Response

    Date: 12/17/2024

    Hello Mr. ********** style="caret-color: rgb(34, 34, 34); color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif;">
    As we explain on our site, we are a third party that assists our customers with business incorporations and the associated documentation. We review applications and resolve conflicts when they occur, as well as serve as a ********************** and assist customers with individual state incorporations in addition to Federal submissions. We do apologize for any confusion on our part, however, I can confirm your order has been refunded in full.

    We hope this alleviates any concerns you may have. You may always e-mail us with questions.

  • Initial Complaint

    Date:11/08/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was attempting to file for an EIN using what I thought were gov't websites. NO WHERE on this site does it state 3rd party billing. I have requested a refund and no one has answered me! I feel like I was scammed out of almost $700 and I submitted my photo ID thinking it was for paperwork that would need to be filed any with the federal gov't!THIS IS A SCAM and a SHADY BUSINESS PRACTICE!! I requested a refund and demand one!

    Business Response

    Date: 11/08/2024

    Hello Mr. *****,

    As we explain on our site, we are a third party that assists our customers with business incorporations and the associated documentation. We review applications and resolve conflicts when they occur, as well as serve as a ********************** and assist customers with individual state incorporations in addition to Federal submissions. We do apologize for any confusion on our part, however, I can confirm your order has been refunded in full.

    We hope this alleviates any concerns you may have. You may always e-mail us with questions.

    Customer Answer

    Date: 11/14/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have processed the refund.

    NOTE: THEY DO NOT RESPOND TO EMAILS AT ALL!!!!!!! I tried to resolved this directly with them and refused to answer my call or multiple emails.

    Thanks.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:10/08/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In my attempt to register my business, the ************************** website was the first to come up on my ****** search and was the first site I clicked on. After filling in multiple pages of information, I realized that the site was not the correct one and interrupted my application. I however was charged $249 for a service that was not fulfilled or completed and never received a receipt for the transaction, letting me believe that this was an interrupted transaction. I would expect a total refund of the change as this is a fraudulent.

    Business Response

    Date: 10/08/2024

    Hello Mr. ************ style="caret-color: rgb(34, 34, 34); color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif;">
    As we explain on our site, we are a third party that assists our customers with business incorporations and the associated documentation. We review applications and resolve conflicts when they occur, as well as serve as a ********************** and assist customers with individual state incorporations in addition to Federal submissions. We do apologize for any confusion on our part, however, I can confirm your order has been refunded in full.


    We hope this alleviates any concerns you may have. You may always e-mail us with questions.

    Customer Answer

    Date: 10/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *******

  • Initial Complaint

    Date:08/28/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged my bank account for some kind of service and I have no idea what it is.

    Business Response

    Date: 08/28/2024

    Hi *******,

    Thanks for reaching out! We do not see any orders associated with your name and email address. Was this request made through our site? Do you happen to have your order number?

    Please let me know how I can help!

    Best,

  • Initial Complaint

    Date:08/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    need to cancel & refund. Requested immediately. Have not heard back.

    Business Response

    Date: 08/14/2024

    Hello Mrs. ************* style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small;">
    As we explain on our site, we are a third party that assists our customers with business incorporations and the associated documentation. We review applications and resolve conflicts when they occur, as well as serve as a ********************** and assist customers with individual state incorporations in addition to Federal submissions. We do apologize for any confusion on our part, however, I can confirm your order has been refunded in full.


    We hope this alleviates any concerns you may have. You may always e-mail us with questions.

  • Initial Complaint

    Date:08/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went on to obtain an EIN number/llc. I paid $279 and $509 for the two items, but have not received anything. I have reached out to, but have not received a response back. I seeking a refund of $788.

    Business Response

    Date: 08/08/2024

    Hello Mr. *****,

    As we explain on our site, we are a third party that assists our customers with business incorporations and the associated documentation. We review applications and resolve conflicts when they occur, as well as serve as a Resident Agent service and assist customers with individual state incorporations in addition to Federal submissions. We do apologize for any confusion on our part, however, I can confirm your order has been refunded in full.

    We hope this alleviates any concerns you may have. You may always e-mail us with questions.

  • Initial Complaint

    Date:05/01/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I looked up filing for an EIN number. I thought I was on the EIN section of the IRS website. I was apparently misled, because when I was told there was a $249.00 charge I paid it. I was later told by a couple people that filing for an EIN is free. I went back to email confirmations and the company is called USA-TaxID.com with an email saying [email protected] No where did it say this was an outside company. I looked at my bank information and the charge went to egov assist. I looked it up and the BBB is investigating it as fraudulent. I definitely was taken and misled, unfortunately. I will try to dispute the charge through my bank. I feel like I need to change my bank account number now.

    Business Response

    Date: 05/02/2024

    Hello Mrs. ******,


    As we explain on our site, we are a third party which assists our customers with business incorporations and the associated documentations. We review applications and resolve conflicts when they occur, as well as serve as a Resident Agent service and assist customers with individual state incorporations in addition to Federal submissions.


    We do apologize for any confusion on our part, however I can confirm your order has been refunded in full. 


    We hope this alleviates any concerns you may have. You may always e-mail us with questions.

eGov-Assist is NOT a BBB Accredited Business.

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