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Business Profile

Business School

North American Trade Schools
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********



    I am rejecting this response because: I attend orientation on Friday, school on Monday and Tuesday, on Wednesday I meet with the education  department because i was told test was on Saturday instead of Friday upon leavevthe off i got the phone call.I informed my instructor of my situation that I have to leave. So I did not complete any training on Wednesday, Thursday or friday.



    Sincerely,



    ******* ********

    Business Response

    Date: 05/09/2023

    Hello, we show ******* in attendance for 3 days, when we completed his drop calculation he was in attendance for more than 60% of the program. 24hours attended out of 40 hours = 60%. According to the refund policy on the enrollment agreement there is no refund due. However up until yesterday there were several communications from ******* expressing his interest in returning for training and completing his program. We are not interested in having an unsatisfied customer over a few hundred dollars, if he can provide additional details on when he was here on the 3rd day we can adjust his drop calculation and if that creates a refund amount due to him we would happily process that for him. If his intent is to return and complete his training he would have to start the program at a future date instead of re-entering. We hope for the best with his family emergency that prevented him from completing on time as scheduled.

    Business Response

    Date: 05/15/2023

    The school is willing to adjust the drop calculation to reflect 16 hours (only two days as stated by customer) out of 40 hours and he has completed 40% of the program and is entitled to a refund of 20% of his tuition per the enrollment agreement. In the process of clarifying his attendance the student expressed an interest in completing his training as long as it was prior to his learners permit expiring. We are scheduling him a return date, however if that does not happen in a timely manner we will issue a check for $439.00 within the allowed 45 days from last date of attendance. 

  • Initial Complaint

    Date:02/24/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: October 3rd

    Amount Paid- $5,225, through financial aid from ****  A business committed: as advertised on their website “North American Trade Schools is 100% dedicated to student success”

    Nature of dispute- I was informed we are allowed to take the test more than 1 time. I’ve only been able to take the test once. I have tried numerous attempts, trying to solidify the situation. The following people are whom I have been trying to reach and figure out a solution as to how I am able to obtain a 2nd chance to take the test: Stacey *** (**** cdl Coordinator), Wayne D**** (North American trade Coordinator), Sherry(North American trade Coordinator), Mr. Alex(instructor, North American trade Coordinator), Yonce T***** (Instructor), Mr. Ricky(Instructor)

    Whether or not the business has tried to resolve the problem: I’ll be honest, No. It has been me making call after call, trip after trip to the school trying to speak to someone to set a date to take the test once again. And yet, no one has called, nor sent me an email about solidifying the situation.

    Business Response

    Date: 02/24/2023

    This letter is to inform you that ********* ********** is currently enrolled in the Commercial Driver's License Program (CDL Type A) at the Community College of Baltimore County. 

    Mr. ********* class runs from October 3, 2022 through December 12, 2022 Monday through Friday 8:00am to 4:00pm.

    Please do not hesitate to reach out to me directly with any questions or concerns.

     

     

     

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