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Business Profile

Caskets

Nob Casket Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Nob Casket Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nob Casket Company has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I lost my father on January 9th of last year and he was buried later that month. I was looking for someone to make a headstone for my father and since I stay in Georgia I was not able to do that when I went to Maryland for the burial. I contacted a family friend that referred Mr. Rodney**** to me as a headstone person that can help me. Mr. **** gave me the quote for the whole job and I gave him a thousand dollars out of the sixteen hundred dollars and some cents he said the whole project is going to cost me. He told me the whole thing will take 4-6 weeks. Since I gave him the money, I did not get a chance to talk to him again until January 2023 and he told me that the weather was making it hard for the part of the headstone that was coming from another state to get to him. Finally, on or around January 29 he sent me a text that the company informed him that the headstone will get to Maryland on the 31st of January this year and that was the last time I heard from him. I have called him and left voice messages for him, I have sent him text messages, I have had the family friend that referred him to me to call him and he will tell the person that he will call me but he never called. My sister and her husband called him too but he did not even pick up their phone calls. I am tired of chasing him.
      I want my money back. I am not interested in doing any business with him at all. Obviously, he is not a good businessman and does not care about his customers.
      I will never recommend him to anybody. I want my money back and I am not going to pay for him to return anything because it is his fault that I am not interested in the product anymore and not my fault so I should not be responsible or pay for him to return the product, that's if there is any product to return. I want all the money I gave to him(the whole one thousand dollars).

      Below is the portion of my bank statement where the money was taken.

      11-18 11-18 Withdrawal Debit Card DEBIT CARD -1,000.00 1,730.02
      11/17 *********************** SQ ******* **** ******* ********* **

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