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Business Profile

Cemetery

Mt. Carmel Cemetery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been attempting to reach someone at the cemetery to have a headstone placed on my sister’s grave. I was given this phone number to make arrangements (###-###-####). When I call all I get is an answering machine to leave a message. I leave messages but no one return my call. After 3 weeks of trying I spoke to Zoey and she emailed me a flyer for a headstone sale the but did not send an order form. I emailed her again to get the form but got no response. I sent a message to a different number and was told I sent my text to a pet cemetery. I am totally frustrated with the management and business office for Mt. Carmel Cemetery. I also searched the cemetery’s website to locate the lot and marker number for my sister’s grave and the search stated that they have no record. This is so heartbreaking for me because I feel like I have been giving the run around. My sister’s name is ******** ** *****. She passed on ******** ** **** and she was buried on ******** *** ****. I hope you can help me with this situation.

  • Initial Complaint

    Date:07/27/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've called this company several times in the past couple of years to see if I could get someone to place a marker down for me to come visit my mothers grave. Every time I call the company's number there is no answer. So I had to leave a message and no one ever returned my call. When I tried calling the company's number again recently it said the number is being disconnected after a year and for anyone who needs help to call XXX-XXX-XXXX. I've tried that number and still didn't get an answer from anyone. This is very frustrating as I haven't been able to visit my mothers grave in years. This is unacceptable for any business to not answer the phones or return a call back to the customers. My mothers name is Patricia *** ******* and her birthday is February 21, 1962 she passed away on May 18, 2003.

Mt. Carmel Cemetery is NOT a BBB Accredited Business.

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