Reviews

Review Details

• Review fromDanielle F

  Date: 05/17/2025

  1 star

  Danielle F

  Date: 05/17/2025

  Had an awful experience. My dad grave wasn't marked . Calling the emergency numberd, they provide is pointless. Because they can't help until they get back to the office. I made a review yesterday. I forgot to mention, When talking to **** *******,. I stated, how do we know for a fact that's my dad resting there. This man stated & I QOUTE, YOU & YOUR FAMILY CAN PAY TO HAVE HIM AZZUMED. (BASICALLY DESERVE HIS BODY & FIND OUT . LONG as you giving them your money, They smile promise your precious family will be held to highest standard. I'm here to tell you don't fall for their lies. After you sign that check, they could cate less. Worst experience,

  Oak Lawn Cemetery & Chapel Mausoleums

  Date: 05/19/2025

  Ms. ********, 

  
  

          On Thursday evening when you called the afterhours number I spoke with you and tried to explain to you that the emergency numbers are for funeral directors calling in regard to a funeral / burial and for all other inquiries please leave a detailed message and that a cemetery counselor will contact you on the next business day. You kept stating that the numbers are pointless. Once I asked what was wrong you told me that Oak Lawn didn't mark your father ****** and that you can't find it. I tried to explain that to you that evening that I didn't have access to the records and that I wouldn't be able to help at that time and I advised you to call during business hours. You then asked me what time I get there in morning and I told you 9 A.M. you told me "See you then" and hung up on me. The next morning (Friday) my Vice President tried contacting you several times and the phone went completely silence she couldn't leave a message. My sales counselor tried contacting you as well and she is the one that was working with the lot owner who requested information on memorials, but we haven't heard anything back. I then tried calling you several times and again nothing, no ringtone, no answering machine just went silent. No call no show. Later on, that day 3:00 you called me several times while I was attending a school conference so I couldn't take your call, but I called back shortly after 3:10 and again you were upset about Oak Lawn not marking your father's grave. I explained to you that it's NOT Oak Lawns responsibility to provide memorials for ****** that it is up to the family to make those decisions. You then asked me, "how do I know that my father was even buried there, I explained how the process works. You asked me to spell my name then after I did you hung up on me. After our conversation I contacted my Vice President about our conversation, and she stated that while you were here, she went out with you to locate your father's grave, and you were upset about it being unmarked. My V.P. explained to you the ****** that are marked are from family members, and you wouldn't listen to her and kept walking away pointing out other ****** and how they had memorials, again, they were purchased from the family members not Oak Lawn Cemetery, but you wouldn't listen. We contacted our ******* and asked him to go up to the burial site with American flag to mark the grave so you could find it. You stated to my V.P. that Oak Lawn was the only cemetery that doesn't provide markers for the ****** and left. I will have my sales counselor mail out another memorial packet to the lot owner and hopefully we can get a response. In the future, if you can't locate the grave, a sale counselor or I will be happy to assist you during business hours.

  
  

  Respectfully submitted,

  
  

  **** *******

  Danielle F

  Date: 05/20/2025

  You replied with a long rant. I have a video. Of your manager, telling me to walk across the grave, counting to three & his grave SHOULD BE THERE. (That's how I learned),Verbatim!!!! As stated I have the whole encounter on video!! I don't work in a Cemetery, I have no expertise in locating ******. I s it normal protocol? I have the video can email it to you. I have no reason to lie. My email ************************ I can email you the video A.S.A.P!!!! Wish I could upload it on here. However I can email it to you & who ever els. My FAMILY WAS DONE A DISSERVICE. No one is attacking you. I want accountability !! Yes I did hang up. ************ had no compassion, & you kept talking over me & had an attitude, like I was in the wrong. Your company & staff werent professional or compassionate , You claim you guys stand on ******************************** Look at you reply, speaks for its self!! I wish I could the upload the video it to the BBB. But I can email it to you, President of the company. Explaing "if I walk the right steps while counting, MY DAD GRAVE SHOULD BE HERE, (SHOULD BE)!!" Tell me was that normal protocol! ******* treat others the way you would want ********** family treated.. That simple. Have a blessed life, continues success. But with change. Thank you