Complaints

This profile includes complaints for Johns Hopkins University's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Johns Hopkins University

  3400 N Charles St Baltimore, MD 21218-2680

• 

  Johns Hopkins University

  2800 N Charles St Baltimore, MD 21218-4026

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I told ****** Hopkins to return some loans within the time allowance to do so. I was not late in filing. ****** Hopkins refused to return the loans, kept me locked out of my account, and lied that I did not request to return the loans on time. Within the time frame to do so, I signed and filed the appropriate form and repeated that I understood that this would cause a bill on my account with *********************************************. Johns Hopkins lied that I did not file this form on time. Johns Hopkins should return the loans regardless that leaves an unpaid balance on my account, as is my legal right.

  Business Response

  Date: 02/12/2025

  Good afternoon,

  Thank you for contacting the ********************* for Johns Hopkins Medicine. I searched our billing system and was unable to locate any accounts for ******* *********. If this is a billing concern, please provide an account number to reference. 

  Customer Answer

  Date: 02/18/2025

  The business did not submit a valid response. They said they could not find my bill but the problem is that there is supposed to be a bill where there is not. The student aid was supposed to return the loans and there was supposed to be a bill. Please re read the initial complaint. 

  Customer Answer

  Date: 02/20/2025

  See attached 

  Business Response

  Date: 02/20/2025

  Good morning,

  Thank you for contacting the ********************* for Johns Hopkins Medicine. I have attached some contact information for Johns Hopkins University loan programs, hopefully this will get you to the correct office to address your loan issues. 

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22930662
  
  I am rejecting this response because the office of financial aid is the office I am filing this complaint against. Re-read the initial complaint. That office lied about my communications with them. I submitted the form to reverse the loans on time and that office lied that I did not submit the form on time. The bill is supposed to be with the school. 
  
  Sincerely,
  
  ******* *********

  Customer Answer

  Date: 03/01/2025

  You did not provide any information. I have already spoken with the Johns Hopkins financial aid office. My complaint included in the first place that that office lied to keep loans

   That office lied that I did not submit the loan action form on time. I had submitted the loan action form on time 

• Initial Complaint

  Date:06/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw a Johns Hopkins Medicine Endocrinologist who put in a script to get imaging done at Johns Hopkins. The entire visit was paid in full. However, I messaged the doctor requesting they make the script available that I can either print it out from my online portal, or pick it up, inorder so that I may get the imaging done elsewhere. Unknowingly that there would be a charge to get the script to go elsewhere, the doctor unfairly charged me $111.00 for it. I spoke to billing who agreed that I shouldn't be charged, but they stated that the doctor is the only one who can reverse the charge. I spoke to the doctor and she refuses to erase the charge. I would like help getting this charge erased so it doesn't affect my credit report. Thank you so much! Guarantor #******* (****** ********)

  Business Response

  Date: 06/19/2024

  Dear Mr. ********************* you for contacting Johns Hopkins ********************** we appreciate the opportunity to review your billing concerns. MyChart provides online access to your care team for a wide range of medical needs, including prescription refills, appointment scheduling and nonurgent medical questions. We recognize the vital role virtual options play in health care, and we want to make sure our clinicians and patients have access to convenient new ways to communicate. Virtual options have become a standard part of health ************** companies now recognize some ******* medical advice messages as billable services. We want to make sure our clinicians have the time they need to review and respond appropriately to your concerns, just as they would with an in-person or video visit. If your message takes five minutes or more to respond to, you may be billed. The ************************ has reviewed your concerns, the messages between the physician and you were ***** minutes, the charge is valid and will not be waived. To resolve the balance please log into your ******* account or contact customer service. ********************************************* does not place accounts in collections to impact our patients credit history, we understand your concerns. If you need additional assistance, please feel free to contact us Monday-Friday 8:30am-4:30pm at **************.

  Customer Answer

  Date: 06/20/2024

   
  Complaint: 21785868
  
  I am rejecting this response because:

  If the doctor on her own volition unnecessary spent time looking over my records, It is wrong to charge for that. I never asked for anything of that sort. Hopkins as an obligation to make a prescription available for the patient which was never done by my appointment. My request was just to technically let me have my prescription that was put in the system for me. It was a technology request, not a medical one. There should have never been a need on my behalf to even put in a ******* message.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 06/21/2024

  Dear Mr. ************************** has approved a one-time courtesy write off for the charge of $111.00 in reference to MyChart messaging. We apologize for the inconvenience and time it has taken to resolve this matter. We appreciate the opportunity to review your concerns and hope that you will continue to allow Johns Hopkins Medicine to serve your medical needs.

• Initial Complaint

  Date:06/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in for MRI on 5/27/23 at ******************************* Medical at ************************************************************************* Guarantor # *******. Was informed at check in by ********* ******** cost would be self pay $582 which is what I wanted. Since it was a Sat night, she told me to call billing during normal hours. Spoke to ****** in billing 5/30, ****** ***** in billing 6/9, ******** ************ msg'd me back on 6/16. On 6/21 she told me billing would be at insurance rate 0f $2832 vs $582 as I did not sign a self pay form at check in. Nobody offered that option to present and sign a form!. 6/21 I'm told to call another group Patient Relations. 6/22 I try calling them at ************ and go through all the billing prompts and option 3 to speak to customer service agent only to be given a message call can't be completed as dial.

  Business Response

  Date: 10/10/2023

  Good morning Mr. ********************* you for contacting the ********************* at Johns Hopkins Medicine, we appreciate the opportunity to address your billing concerns. Our customer service team addressed the billing concerns for your MRI on July 5, 2023, the balance was adjusted to the self-pay amount you were quoted for the service. The representative processed your credit card payment in the amount of $508.49 and our customer service team emailed you the final receipt. If you have any further billing concerns, please contact customer service at **************, Monday - Friday 8:30 a.m. - 4:30 p.m. 

• Initial Complaint

  Date:04/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hopkins Stress Study Dec.2022 John Hopkins University ************************ ***************** THey owe me and alot of other pateints compensation for completing their Stress Study I WANT MY MONEY PLEASE!!!

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am applying for a job and JHU refuses to release my transcript citing the following, "We're sorry, but due to a financial hold on your student account, your order for a copy(s) of your transcript cannot be processed until the balance has been paid in full." I graduated from in 2003. I have had several jobs that require transcript verifications and my transcript has been issued on every occasion except this one. If there was a financial hold, I would have never graduated and been given a diploma and my employers would have never received transcripts over the past 20 years. An institution should not be allowed to say that I owe a balance after 20 years and not release my transcript. I am asking that whatever this issue is that JHU removes it from my account and issues my transcript. This is impeding my ability to acquire a job. Thank you, Dr. ****

• Initial Complaint

  Date:11/04/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *** ****. This complain is for ******** ******* MD, Assistant Professor of ******** at ***** ******* University. I received a $300 **** last month from Johns Hospital Medicine for a Microslide Consult on ********** On the ****, my ********* # is XXXXXXX; Service # is XXXXXXXX; Provider Name is ******, ****** *** Service Date is ********** Service Description is Microslide Consult; Statement Date is ********** I believe it is the wrong ****. Because I did not have and request such a service. I did not receive any result report for the service either. Also, from MyChart account on the Johns Hopkins webpage, there is no such record and I have never had any communication with the Provider ******, ****** MD. With my primary doctor's referral, I made an appointment with Johns Hopkins Hospital's Oncologist ******** ******** Since the Oncologist is not in my UnitedHealthCare's network, the appointment was canceled by her office. Also, with my primary doctor's referral, I had an annual mammograph at Advanced Radiology on 5/9/2022 and the report was forwarded to Johns Hopkins Hospital. I have not had any business with Johns Hopkins Hospital this year except a cancelled doctor appointment and there is no reason to do a Microslide Consult for me, especially without any notice or communications. Since the appointment was cancelled, or the relate services, if any, must be cancelled or removed. Therefore, I request to waive the ****. Attached is the **** I received fyi. It might not be loaded correctly though. I can send it through email or mail as needed.

  Business Response

  Date: 01/10/2023

  Business Response /* (1000, 19, 2022/12/07) */ Good afternoon, Thank you for contacting Johns Hopkins billing department, we appreciate the opportunity to review your billing concerns. *** **** was scheduled to see Dr. Danijela Jelovac on May 24,2022, the appointment was canceled on 05/23/2022 at 8:29 a.m. due to the provider being out of network. The slide was read on 05/19/2022, the claim was submitted to United Healthcare on 05/24/2022 and processed on 05/31/2022 as denied. The patient spouse Xudong Jin called the billing office with United Healthcare on the line 11/03/2022 and was advised the balance is the patient responsibility. The charges are valid and **** not be waived, if you require additional assistance, please feel free to contact me directly. Consumer Response /* (3000, 21, 2022/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Good afternoon, My complaint has not been resolved. From Johns Hopkins' response, I found a few facts that need to be clarified. 1) my appointment was made by Johns Hopkins, not by me or my primary doctor. It is the responsibility that Johns Hopkins or Dr. Danijela Jelovac to make sure Dr. Danijela Jelovac is in my insurance network before they make such an appointment. 2) Furthermore, Johns Hopkins must not submit the Microslide Consult request before they confirm my insurance network information. 3) My appointment was cancelled by Dr. Danijela Jelovac on May 23, 2022, which was too late and it should be before they submit the Microslide Consult request. 4) Although my appointment was cancelled by Johns Hopkins, the Microslide Consult report must be sent to me before they can issue a $300 **** to me which means I pay money for nothing. Based on the above, Johns Hopkins has some responsibilities to this Microslide Consult service. To solve this complaint, I may consider the following two conditions: 1) Johns Hopkins reduces half of the **** from $300 to $150. 2) Johns Hopkins sends me the Microslide Consult report. No business would ask a customer to pay but receive nothing. I **** also consider BBB's offer of mediation and binding arbitration services to help resolve particularly difficult or complex situations. In the meantime, I may see my attorney if I can't get Johns Hopkins' reasonable response.