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Business Profile

Colleges and Universities

University of Maryland, Baltimore County

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied to UMBC for social work but due to having my son in August, I decided to wait a little bit to start school. I never attended orientation or anything at this school. I received a bill for $225 for orientation that I never even went to. I would like that money back due to never stepping foot on that campus and registering for classes.

  • Initial Complaint

    Date:08/06/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Honestly, I regret taking the Department of Biological ********* Dr. ***** ******* biology class while I attended UMBC after I graduated from **** with my A.A. and before I graduated with a B.A. in Sociology and a Social Dimensions of Health certificate. She was a terrible professor and I never understood her lectures. Her grading method is very test heavy and she cares about the ***** details of each assignment all the time. She isn't flexible, considerate, and will not listen to students. I'd say to please take anyone else but her if you want a good semester.I don't know what to say. Her rubrics were not specific and when asked about the rubrics, she would direct us to TAs who were also confused. She never responded to emails and would avoid student interactions like it was the plague. We were graded by a few things but they really added up. We only heard from her 3 times via email. I am at lost for words.I'd recommend that UMBC conduct a serious and thorough investigation into the grading methods and practices of Dr. ***** *****. I'd also recommend that she become more flexible and less rigid and unreasonable in her approach to grading and teaching.

    Business Response

    Date: 08/23/2023

    Due to specific requirements under state and federal privacy law, the University is unable to respond, with any specificity to this complaint as it would involve disclosure of education records. With that said, the University maintains robust internal, informal and formal complaint processes to address student concerns and complaints regarding their classroom experiences and grades. As in any situation, the University will reach out directly to any student who has concerns about their UMBC experience.

    The University's response should not be construed as an agreement with any of the assertions that have been made raised, including but not limited to the course and/or the UMBC faculty member that was identified.

    Customer Answer

    Date: 08/23/2023

     
    Complaint: 20426178

    I am rejecting this response because:

    I believe that an independent investigation into the practices of UMBC faculty member, Dr. ***** *****.

    I had such a terrible experience as a student in her class and I believe that the experience should be shared.

    She was the only professor that did not demonstrate enough flexibility for me throughout the course of the pandemic.

    Sincerely,

    ****** *****

University of Maryland, Baltimore County is NOT a BBB Accredited Business.

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