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Business Profile

Compressors

Ferguson Heating and Cooling

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ferguson Heating and Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ferguson Heating and Cooling has 2 locations, listed below.

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    • Ferguson Heating and Cooling

      4501 Hollins Ferry Rd. Ste. 180 Baltimore, MD 21227

    • Ferguson Heating and Cooling

      3620 Commerce Dr Ste 705 Baltimore, MD 21227-1641

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Not long after I purchased the 2 Rheem/Ruud HVAC units from my HVAC company **** ******* who purchased the units from Ferguson directly. I was having issues with them in more ways than I want (everything is documented attached). The owner (Ryan) with *** ****** was able to get in touch with the Robert ***** from Ferguson to come out and assist with the constant issues from day 1. He informed *** ****** to "replace something (documented attached) and that will fix the problem", that NEVER resolved the issue and ***** was never involved after that knowing I was still having issues with the units. I still hear the VERY LOUD NOISE that has awaken me from my sleep in which I was informed by Robert "because I sleep above the units, that is normal". That noise is not normal and no one in my neighborhood units are as loud as mine. In addition, I had to pay for the annual contracts on both units just to keep them servicing the units knowing I was having nothing but issues... These are Lemons and At this point, I am requesting them to get replaced with a different unit but the same specs that I paid for with the units that were installed. I also want reimbursed for the for the annual contract I have had to pay for just to keep from having to pay for constant service calls..

    Ferguson Heating and Cooling is NOT a BBB Accredited Business.

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