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Business Profile

Construction Services

Advance Remodeling, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/22/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The work was originally performed in 2010. Water proofing I was told would last a lifetime. This contract does not state otherwise. Water is coming up from the cracks in the floor and I would like the problem fixed.
    I have left messages, and have not received a return call. They did come out earlier this year when they thought they would be replacing the sump pump, however the pump works, but not to keep the water from seeping thru these cracks that follow the waterproofing that was performed. I just want the water issue resolved, and another company will not handle it because they don't use the same system that Advance used. I also noticed that when I measured the area did not cover as many feet as noted in the contract. I need the water issue fixed

    Business Response

    Date: 12/22/2023

    We're sorry Ms ****** is having issues with her waterproofing. Unfortunately, Advance Remodeling is unable to assist her at this time. Our contracts do include three-year workmanship warranties, but we are well beyond the three year warranty period.

    Customer Answer

    Date: 01/03/2024



    Complaint: ********



    I am rejecting this response because:

    I was told water proofing is life time. 

    This contract does not say 3 years , anywhere.

    When such extensive digging and cementing, I  have never heard of 3 year limit for waterproofing 



    Sincerely,



    ***** ******

Advance Remodeling, Inc. is NOT a BBB Accredited Business.

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