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Business Profile

CPR Certification

CPR Certification of Baltimore

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/06/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 3, 2022, I attended a CPR class. They told us that after the class, we would receive an AHA CPR card and that it would be sent via email. They told us to check our spam mail because the CPR cards sometimes go there. I checked my email and spam after class on Dec. 3 and there was no card. I also checked Dec 4th and there was no card in my email or spam. On Dec 5, 2022, I called the owners of the business at XXX-XXX-XXXX to ask about my CPR card. The female owner told me to check my email and spam. I informed them that I did and it was not there. Then, she said that she would reach out to the instructor who taught the class, named Rosetta ******* *****, to tell her to email me my CPR card. I waited a couple of hours but did not hear anything from either party so I called Rosetta on her cell phone and asked about my CPR card. Rosetta said that she was going to contact someone named Joshua (who was not present during the class) and tell him to send the CPR card. A few minutes after the call, she sent me a text saying that Joshua said that he was going to email the card that night (Dec 5th). I never received the card. I called the owner this morning (Dec 6th) and when I called, someone keeps picking up the phone and hanging up without saying anything (they know my cell number by now). I also attempted to call Rosetta but she will not answer the phone either. My CPR card is required for work. Taking the class and not receiving the card as proof that I received training is useless. It is as if I did not take the class at all. My employer mandates a card. If they don't send me a card, I will have to go somewhere else, invest more time and money on getting a CPR card. I feel scammed. This is poor service.

    Business Response

    Date: 12/22/2022

    Consumer Response /* (2000, 5, 2022/12/12) */ Thank you for contacting me. The company never helped me personally but I would like to close the case. Thank you, Brenda ******

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