Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently enrolled in ClearOne Advantages debt settlement program and have serious concerns about how my accounts have been handled. Ive experienced credit damage, unexpected settlement outcomes that conflict with their advertising, and conflicting information from creditors.I made multiple formal requestsby phone and emailfor documentation showing how my payments were used, what was communicated to creditors, and whether my accounts were properly settled. ClearOne failed to provide this documentation and refused to disclose their Texas surety bond information, which Im entitled to as a ***** resident and current ********** major issue: ClearOne allowed a ************* account to proceed to court, resulting in a judgment, despite early warnings and my reliance on their guidance. I was advised to ignore creditor contact, and ClearOne failed to act or escalate until it was too late.Another issue: a debt sold to ***************** was marked settled by ClearOne, yet ********* reported a balance for months before quietly removing the tradeline with no documentation or explanation provided after I made legal threats.I am requesting that ClearOne provide all legally required documentation and their Texas surety bond details so I can investigate suspected mishandling and determine if further regulatory or legal action is needed. I also have recorded phone calls documenting these discussions and formal requests.

  Business Response

  Date: 07/09/2025

  Thank you for allowing ClearOne Advantage, LLC (COA) the opportunity to respond to Mr. ********** concerns. A member of our management team has been in direct communication with Mr. ******** to address the issues raised in his complaint. Mr. ******** has had a successful program with 9 of his 18 debts settled. Unfortunately, credit reporting is a responsibility of the creditor, and we are not a credit repair business. We have provided Mr. ******** with evidence of our Surety Bond. The remainder of the information he is requesting is available on his client portal. We value his participation in the program and remain committed to assisting him in his journey toward financial freedom. We appreciate the opportunity to respond and hope this clarifies our position.

• Initial Complaint

  Date:06/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seeking financial relief and reached out to Clearone Advantage and spoke to a rep on the line who seemed very knowledgable. I trusted them when they went over the program and terms but as several months went on and money being added to my account with them I didn't understand why my debts were not being paid only two accounts out of 15 were receiving fund. Every time I was approached with another credit offer from one of my creditors they asked me to add additional funds in order to make it happen. I have contributed about $20,000. since I enrolled in 2023 with only 2 of the least amount owed debts being pain and all my money is gone. I have been scammed and don't know what to do other than have my Bank stop any future drafts to them.

  Business Response

  Date: 07/02/2025

  Thank you for allowing ClearOne Advantage, LLC (COA) the opportunity to respond to Ms. ********* complaint.  A member of ***'s management team is working with Ms. ******* to address her concerns. *** will continue to work with Ms. ********* to come to a resolution. We take all complaints very seriously and want to make sure we fully research the client's concerns before we provide our final answer to the BBB. We appreciate the time needed to respond to this complaint and will update the BBB upon our findings. Thank you.

• Initial Complaint

  Date:06/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 years ago I signed up with clear one advantage to settle debts. I have multiple accounts and over the past 2 years they have collected $5,860.49 from me. The seven accounts that I signed up with that they were supposed to settle add up to a settlement remaining balance of *******. they never informed me of the settlement fees which equal $2011.25. when you initially sign up, they state that they will save you 50% of what you *** to these companies. After all is said and done, I would have saved $48. In the meantime it's been 2 years my payments are done and they have only settled one account. Every time I've reached out to them they give me the runaround. I never hear back from them. It's impossible to get someone on the phone. They have $5860.49 of mine sitting in their Bank and they just informed me that they now need to renegotiate and there may be more settlement fees. But they won't tell me why they haven't paid the accounts. They're now telling me they need to renegotiate and it may cost more money. This is absolutely ridiculous. The address listed for the business is fishy. And their customer service is horrible. This is a scam business

  Business Response

  Date: 06/11/2025

  Thank you for allowing ClearOne Advantage, LLC ("COA") the opportunity to respond to Ms. ********** complaint. A member of ***'s management team is in communication with Ms. ******** to address her concerns. We appreciate Ms. ********** patience while we thoroughly investigate and work to resolve her concerns.

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card account was negotiated down to $5000 from $6000. Clear One Advantage is taking monthly payments from me for $265 to supposedly cover it. This would take about 21 months to pay off but they are making me pay them for 34 months, charging me nearly double to pay off my account. They are charging me over $4000, which they are pocketing. They are criminals. I want my payments to cease as of today or I will not consider this matter resolved.

  Business Response

  Date: 06/11/2025

  Thank you for the opportunity to respond to Ms. ******** complaint. Our management team has directly addressed her concerns, providing information about her payments and fees. We appreciate her patience during our investigation and are pleased to have resolved the matter. We look forward to continuing to support Ms. ******* throughout the program.

  Customer Answer

  Date: 06/18/2025

  I consider the complaint with Clear One Advantage resolved.

• Initial Complaint

  Date:05/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined their debt consolidation program in 2022. I was told withing ***** months i would be settled with my debt. We are now 3 years in- I have had TWO court summons with a worse credit score and financial place. It was a total scam, they continue to ask me to pay more and they have not settled the accounts that i asked for. they have terrible communication.

  Business Response

  Date: 06/11/2025

  Thank you for the opportunity to respond to Ms. ********** complaint. Our management team has made multiple attempts to contact her to address her concerns without success. Ms. ******** enrolled eight accounts of which we have negotiated five settlements, with one completed and one active. Three  settlements were voided due to client's inability to maintain their agreed upon deposits. Regarding her credit score concerns, we are not a credit repair service, and she was informed that the program may negatively impact her credit. We will continue to reach out to Ms. ******** to attempt to resolve her concerns.

• Initial Complaint

  Date:05/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid them ****** dollars monthly for 3 months then they requested I up the amount so for two months ****** dollars. They may have paid out of this money ****** I say may lightly to two companies. I started with them in Late October the payment was withdrawn in November 2024 and I saw no movements. I have the proof of what they took and when from my bank account automatically each month. Never missed payment in the 6 months I saw no outcome but to leave and get out. when questioned about a refund of money not spent on the bills I was told nothing was left. They paid themselves before they paid the companies. I have proof of all that went on. Sadly, they took my money for themselves not paying what they asked for to anyone but themselves. I want people to know be very careful when dealing with Consolidation loans they make you late and do not pay on time like they promise. Please help others to understand. I am 70 years old tried to do the right thing with promises they could, and did not keep. Please check my bills were paid on time all the time. This is just not right to do at all. If you need further proof, I have it. The company holding was ******. Thank You Sincerely ********** ********

  Business Response

  Date: 05/21/2025

  Thank you for allowing ClearOne Advantage, LLC (COA) the opportunity to respond to  Ms. ********** complaint.  A member of ***'s management team has been in touch with  Ms. ************** to discuss her concerns. COA  takes all complaints very seriously and want to make sure we fully research the client's concerns before we provide our final answer to the BBB. We appreciate  the  time needed to respond to this complaint and will update the BBB upon our findings. Thank you.

• Initial Complaint

  Date:05/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Settled a $10k credit card debt when I was desperate to fix the situation (answered an ad)-Settled for $6k -Initial settlement fee was $306.23 -Want to charge an additional $2,474.77 in fees even though I no longer want them servicing the debt **Refuse to cancel unless I pay them the $2,474.77**-I have worked a better payment with *********** directly for this account, something they tell you Not to do (first red flag I should have noticed)-They have $1,572.34 sitting in a bank account they could take but refuse unless I give them more money in order to cancel services!

  Business Response

  Date: 05/22/2025

  Thank you for allowing ClearOne Advantage, LLC (COA) the opportunity to respond to  Mr. ******** complaint.  A member of ***'s management team has attempted to reach  Mr. ****** to discuss his concerns and as of yet have been unsuccessful. *** will continue to attempt to reach  Mr. ******* We take all complaints very seriously and want to make sure we fully research the client's concerns before we provide our final answer to the BBB. We appreciate  the  time needed to respond to this complaint and will update the BBB upon our findings. Thank you.

• Initial Complaint

  Date:04/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enroll with clear one advantage almost 2 years ago they handled 4 cases cleared 3 and the forth was canceled due to another mistake on there part.. and now they say I owe them over 5000 in fees for cancelation of the forth one which they never explained to me when it happened 6 months ago... I just want the money they have in an holding account that I paid in... that's all..

  Business Response

  Date: 04/29/2025

  Thank you for allowing ClearOne Advantage, LLC ("COA") the opportunity to respond to Mr. ******** complaint. A member of ***'s management team is in communication with Mr. ****** to resolve his concerns. We appreciate Mr. ******** patience while we diligently work to resolve his concerns.

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *********** *****, and I am submitting this complaint regarding my experience with ClearOne Advantage, whose *************** Program (***) I enrolled in on May 22, ******* the time of enrollment, I was fully current on all my credit accounts and maintained a credit score of approximately 780. I was advised by ClearOne representatives to immediately stop making payments to my creditors, and that I would likely receive collection calls, but should ignore them, as ClearOne would be handling all communications with my creditors.They assured me that:My credit score would not be drastically affected,ClearOne would promptly contact all creditors, and The *** would help me manage my debt without severely harming my credit.Unfortunately, after following their advice in good faith, I experienced a devastating drop in my credit scorefrom around 780 to the low 450s. Additionally, several of my accounts were reported as delinquent or charged-off, causing long-term damage to my credit profile. I have since learned that ClearOne did not contact all my creditors in a timely or effective manner, and there was no clear plan in place to prevent the negative reporting.Had I been truthfully informed about the real and significant risks to my credit standing, I would not have proceeded with this program. Instead, I feel I was misled and placed in a worse financial position than when I started.

  Customer Answer

  Date: 04/08/2025

  In regards to the contract, I do not have a formal email nor access to my client portal to provide any form of contract. With regard to the resolution I seek, 

  I am requesting the following:

  1. A full investigation into ClearOne Advantages representations and creditor outreach efforts.
  2. A report showing which creditors were contacted, the dates of those contacts, and what actions were taken.
  3. Restitution and/or support in disputing and correcting derogatory information on my credit reports that could have been avoided with proper communication.
  

  
  

  Business Response

  Date: 04/17/2025

  Thank you for allowing ClearOne Advantage, LLC ("COA") the opportunity to respond to Mr. ******* complaint. Mr. ***** enrolled in COA program in May 2024. With regard to his dissatisfaction concerning his credit score impact, we are not a credit repair service. Client was informed and acknowledged that the program would negatively affect his credit score and he enrolled in the program notwithstanding the same. ClearOne does not provide credit repair services and Mr. ***** was informed of this at the time of enrollment. We've finalized his cancellation as requested and wish him the best with resolving his debts.     

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** *****

• Initial Complaint

  Date:04/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for debt remediation services. I can;t contact Clearone. their site "chat" is not functional and they keep taking money from me. I want to cancel their services and can't

  Business Response

  Date: 04/09/2025

  Thank you for allowing ClearOne Advantage, LLC ("COA") the opportunity to research Ms. ******'s concerns. We are working with Ms. ****** and look forward to resolving her concerns quickly. Thank you. 

  Customer Answer

  Date: 04/09/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because nothing on the site is operational. I get no response from the company.
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 04/23/2025

  Thank you for allowing ClearOne Advantage, LLC ("COA") the opportunity to respond to Ms. ******'s complaint. A member of COA's management team has tried to reach Ms. ******'s to resolve her concerns without success. Ms. ****** reported an issue with our click to chat (CTC) feature, available through our portal, and the matter was sent to our IT Department to be addressed. It is unfortunate that Ms. ****** decided to cancel her program as she was well on track to becoming debt free. Ms. ******'s request for cancelation has been successfully processed.