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Business Profile

Delivery Service

UPS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently had a business with the UPS store, and shipped two big items thru UPS, leaving from Baltimore and heading to San Diego. Both boxes contained some expensive items, one particularly contains an expensive LG TV stand, roughly worth $900 USD. Knowing that my item is expensive, I packaged the items nicely, with tapes all round and internal cushions around the item and a luggage strap on the outside of the box to fully secure it. I am super confident that my package meets the standard. Not only that, I was afraid UPS may screw my shipment, so I even purchased insurance on both boxes, the TV stand box with an additional $600 insurance and the other box an additional $200 insurance. I PAID EXTRA to cover both of my boxes. And when both boxes arrived, the box with TV stand was damaged badly, the stand was in fact broken, and my luggage strap which was supposed to be outside is no longer there. Clearly, UPS did not take care of my shipment at all and made a damage to my insured item that they refused to compensate. I submitted the claim as required and UPS just rejected my claim saying my box does not meet the standard. If they simply reject my claim which clearly they did damage my item, what is the extra payment of insurance for????

    Business Response

    Date: 08/08/2024

    Thank you for filing your concern.  My The UPS Store is a franchise of UPS and as a result a separate business.  My store doesn't play a role in making the decisions to deny or approve any claims.

    UPS initially made the determination to deny the claim based on packaging, but subsequently reversed that decision, and paid the claim on August 6, 2024 in the amount of $821.39.  

    Customer Answer

    Date: 08/09/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ****

UPS is NOT a BBB Accredited Business.

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