Complaints

This profile includes complaints for Constellation NewEnergy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Constellation NewEnergy, Inc. has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Constellation NewEnergy, Inc.

  100 Constellation Way Ste 500 Baltimore, MD 21202-6302

  
• 

  Constellation

  PO Box 105223 Atlanta, GA 30348-5223

• 

  Constellation Energy Services, Inc.

  20 N. Wacker Drive Suite 2100 Chicago, IL 60606-3002

• 

  Constellation NewEnergy, Inc.

  1001 Louisiana St Ste 2300 Houston, TX 77002-5089

  
• 

  Constellation New Energy Inc

  3201 W Calvert St South Bend, IN 46613-1010

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My old address is **** ********* ***** ********* *. My new address is **** ********* ***** *********.
  
  When I left **** my last bill was roughly $42. I had a credit on my account of 1,669.13. I had one bill for $190.20 and my move out bill was $42 if I'm 69not mistaken $42 or $32
  This billing statement ended May 15th, 2024 The $32 was for June
  I have not received a new bill from the company. However, I noticed my credit balance went from $ $1, 669.13 to 1098. I know I have not had a bill for $539 because the new duplex I moved to is smaller than the previous one. So where is my credit? Where's my money?
  
  Customer service can't tell me anything so that's why I had to do a better Business bureau complaint.

  Business Response

  Date: 07/22/2024

  Upon reviewing Ms. ****’s account #******** which became inactive on 6/5/24, Constellation confirms that as of 4/17/24 there was an available credit of -$1,669.13. An invoiced amount of $190.20 was deducted on 5/16/24 and an invoiced amount of $103.03 was deducted on 6/6/24. The remaining available credit of -$1,375.90 was transferred to Ms. ****’s new account, #******** which became active on 5/31/24.
  
  The new account was invoiced in the amount of $39.24 on 6/7/24 which was deducted from the credit and her most recent invoice for $237.87 was also deducted from the bill credit leaving a remaining credit balance of $1,098.79.
  
  Attached you will find the invoices mentioned in this response. Please advise if any additional investigation is necessary.
  Thank you for your attention to this matter.
  
  Best regards, Rosa A******

  Customer Answer

  Date: 07/22/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 1 I asked for someone from the business to contact me. 

  2. I was told by a representative that a ticket was put in because I am not seeing this information on online portal. I am not able to see the 237 statement hence why I Did this complaint. 

  I was also told by the representative that the 30 something dollars that I had to pay even though I had a credit on the account. Why would she tell me that and clearly you just said it came off the credit that I have on the account. 
  
  Sincerely,
  
  
  
  ****** ****

  Business Response

  Date: 07/24/2024

  Constellation has called customer ****** **** due to customer not seeing the new charges of $237.87 in the portal. I emailed her the bill showing the new charges /amount due and advised her that it will take 1-2 billing cycles before she sees the reconciliation of both accounts on her bill. Ms. **** received the bill while on the line with us and has confirmed her issue is now resolved.

• Initial Complaint

  Date:07/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for constellation energy on April 28th. They promised a $75.00 rewards card. Several phone calls, many emails, and still no resolution. They do not respond, nor send me $75.00. No customer service or support!

  Business Response

  Date: 07/03/2024

  Customer enrolled into a 12mo electricity
  plan via Web under offer code: ********.
  Rate selected is a 10.29¢/kWh for 12mo. Promo did not include an
  incentive however Constellation was offering a different 10.29¢/kWh for
  12mo. with a $75 incentive. The request was honored.
  On April 7, 2024, customer submitted a request for contact
  via Constellation website. On April 11, 2024, Constellation attempted to
  contact customer however the phone number provided had a block preventing
  Constellation from connecting with the customer. There was not an option to
  leave a voicemail.
  On
  June 20, 2024, customer contacted Constellation via email and stated the
  following:
  On
  hold too long
  Recorded
  message for you
  You
  owe me $75.00 welcome gift
  Have
  not received it.
  No
  satisfaction calling you
  Or
  Emailing
  you
  Please
  answer or call
  And
  send my $75.00
  On 6.21.24, Constellation
  responded to customer’s email and advised the customer that our records
  indicated that the incentive was sent via email on 6.22.24. The customer was
  told that the email contains a link for redeeming the incentive and expires 90
  days from the issue date. A reminder to check spam/junk email folder was also
  included in communication.
  On June 29, 2024,
  customer submitted a CSAT survey indicating that they have not received their
  incentive.  
  Constellation
  attempted to contact customer via phone on several occasions and was not able
  to connect due to the block issued on customer’s phone. Several emails were
  sent as an alternative communication with no response.
  
  Resolution: Customer
  claimed $75.00 incentive in the form of a Physical MasterCard on 7/3/2024 at 09:58 AM.
  
  Incentive History:
  06/22/2024 10:11 AM
  Order Created
  06/22/2024 10:11 AM
  Order Processing
  06/22/2024 11:00 AM
  Order Processed
  06/22/2024 11:01 AM
  Reward Sent
  07/02/2024 07:26 PM
  Reward Email Resent
  07/02/2024 08:54 PM
  Reward Email Viewed
  07/02/2024 08:55 PM
  Reward Email Viewed
  07/02/2024 08:56 PM
  Reward Email Viewed
  07/02/2024 09:31 PM
  Reward Email Viewed
  07/02/2024 09:31 PM
  Reward Email Viewed
  07/02/2024 09:32 PM
  Reward Email Viewed
  07/03/2024 09:48 AM
  Reward Email Viewed
  07/03/2024 09:49 AM
  Reward Email Link Clicked
  07/03/2024 09:52 AM
  Reward Claimed - Physical Mastercard® Reward (USD) -
  6-Month
  07/03/2024 09:58 AM
  Reward Email Viewed

• Initial Complaint

  Date:06/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business keeps harassing me for unpaid bills. ALL MY BILLS HAV BEEN PAID, ONE WAS LATE BECAUSE I WAS UNDER MEDICAL CARE.

  Business Response

  Date: 06/19/2024

  Constellation’s records indicate that your account has a balance due in the amount of $177.34, of which, $44.94 is outstanding.   
  

  On May 14, 2024, the account was invoiced in the
  amount of $44.94 for the service period May 12, 2024, to May 13, 2024, due by May
  31, 2024.  Constellation’s records do not
  indicate that a payment for that amount has been received. (Invoice available
  for review upon request)

  On June 13, 2024, the account was invoiced in the
  amount of $177.34 for the service period May 13, 2024, to June 12, 2024, due by
  July 1, 2024.  The amount due includes an
  unpaid balance in the amount of $44.94 and total new charges in the amount of
  $132.40. (Invoice available for review upon request)

  Constellation hopes this information brings clarity to
  your concerns. If you have any additional questions or need further assistance,
  please feel free to contact our customer support team. We are here to help and
  ensure your satisfaction.

• Initial Complaint

  Date:06/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently canceled my account with Constellation Energy. Account *********  They sent me Three separate bills for payment for the last period (March) to settle account.
  
  They continue to send bills for this closed account. I am now with *** for three Months
  
  They just sent me another Bill for $84.63

  Business Response

  Date: 06/04/2024

  - On March 23, 2024, Mr. *******’s account was invoiced for the service period February 22, 2024 – March 22, 2024, in the amount of $186.66 due on or before April 9, 2024.

  - On March 28, 2024, Constellation received and accepted an inbound drop transaction with a service end date of April 1, 2024, for Mr. *******’s account.

  - On the same day, Constellation billed an early termination fee (ETF) in the amount of $99.00 in accordance with Mr. *******’s Agreement, which was not scheduled to end until December 7, 2024. An invoice was issued in the amount of $285.66 due on or before April 15, 2024.  This invoice includes an unpaid balance in the amount of $186.66 and total new charges in the amount of $99.00.

  - On April 1, 2024, the account dropped due to a switch.

  - On April 2, 2024, the account was invoiced for final usage for the service period March 22, 2024 – April 1, 2024, in the amount of $340.29 due on or before April 19, 2024.  This invoice includes an unpaid balance in the amount of $285.66 and total new charges in the amount of $54.63. 
  

  To
  date, Mr. *******’s account is closed with a remaining balance due in the
  amount of $84.63.
  
  Constellation’s
  hopes this information helps and appreciates the opportunity to address Mr.
  *******’s concerns.     

• Initial Complaint

  Date:05/09/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Almost a year ago Constellation disconnected my service in the above 100 degree Texas heat leaving my kids and I without power. I was behind on my payments due to Covid but was in the process of getting assistance for my electricity bill. Constellation was aware and advised they wouldn’t disconnect my service. However they did anyway leaving us in the heat. My over $4,000 payment was received by Constellation and I requested it be returned so the com could send it to my current company as the money was not for Constellation as they disconnected my service and they weren’t entitled to any of it because I had paid the full balance of my bill out of my own pocket. They advised they were return the money and didn’t. After making multiple calls to the company and being lied to saying they returned the funds and they even gave me dates of when the funds were allegedly returned, obviously the money wasn’t returned. I ended up having to get the company who sent them the money to contact them and they were able to finally get the funds back almost 6 months later. I was able to find a company the same day to turn on my electricity so thankfully we weren’t without power for more than 15 minutes. However I requested Constellation to not contact me ever again due to the treatment and horrible service. I was shocked and applaud to see an email from Constellation today saying how wonderful of a past customer I was and they want me to come back and they would give me a discount off service. I would like for Constellation to remove me from every system they have. I will never in life use that company again. If they were the only company left I would take my changes without electricity seeing as though they will turn you off at any time even after saying they won’t. I want them to lose all forms of contact and not to ever contact me again. I would be great not to be reminded of my horrible experience with you company. So please lose all of my contact information. I’m feeling harassed

  Business Response

  Date: 05/10/2024

  Constellation’s records do not match the
  claims as reported by Mrs. ******. Our records indicate that Mrs. ******’ Agreement
  with Constellation was terminated pursuant to Section 12 of her contract's Terms
  of Service:
  
  12. Remedies upon Default:
  If Customer defaults then, in addition to
  any rights and/or remedies available to Constellation in this Agreement, in law
  or in equity, Constellation may unilaterally terminate this Agreement and issue
  a "move out" transaction, and Customer shall be subject to and
  responsible for payment of any applicable Early Termination Fee. Thereafter,
  Constellation may calculate all amounts due under this Agreement and Customer
  shall pay those amounts within five (5) calendar days from the date of invoice.
  Customer shall be liable for payment of all fees related to and/or arising out
  of Customer's default, including without limitation, attorneys’ fees, court
  costs, collection fees, and demands for payment. If Customer defaults, then
  Customer may be required to reapply for electric service and pay a deposit in
  order to again become a customer.
  
  A notice regarding the termination of the
  account was issued on April 11, 2023.  (Notice
  attached) The account closed as of May 22, 2023.  Constellation confirms that an energy
  assistance payment was received on behalf of Mrs. ****** On June 19, 2023.  At the request of Mrs. ******, on August 16,
  2023, the payment was refunded back to the energy assistance agency.  Additionally, the refundable deposit Mrs.
  ****** paid to start service with Constellation was applied to the remaining outstanding
  account balance, leaving a credit in the amount of $221.22, which was also refunded to
  Mrs. ******.  To date, the account is closed
  with a zero balance.
  
  Constellation recently launched a campaign
  inviting former residential customers to come back to us and receive a 10%
  discount off our current standard rates. Prior to the launch of this campaign,
  Mrs. ****** did not express that she wished to be placed on Constellation’s
  internal do not contact list.  As such, an
  email was sent to her. 
  
  At Mrs. ******’ request, Constellation has
  placed her on its internal do not contact list.

  Constellation apologizes for the inconvenience this matter has caused and appreciates the
  opportunity to address Mrs. ******’ concerns. 

  Customer Answer

  Date: 05/19/2024

  Unfortunately there has been storms and I have been out of power so I was unable o respond to your message until today. I don’t totally agree with the companies response considering I made multiple attempts to get them to return the over $4,000. It took multiple runaround attempts, multiple customer service calls, multiple management calls, multiple misinformation being provided before the company who submitted the funds had to call and finally get the money returned. They didn’t just return the money on the first attempt as they are trying to advise. That is neither here nor there. At the end of the day I’m 100% runs with there response to add me to a list where there is no further communication. I did respond to an email from them requesting not to receive further emails from them so the statement about me not being placed on a list seems to be an internal company issue and no fault of myself. As long as they don’t contact me ever again I’m fine with the response. However if I get contacted again I will reach back out and file additional complaints. Thanks

• Initial Complaint

  Date:04/01/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am continuing to receive unwan*** advertisements from your company despite multiple requests for it to stop over the past couple years. I demand that the business put my address on their "do not mail" list and that it stays there permanently

  Business Response

  Date: 04/01/2024

  At the request of Mr. ********,
  Constellation has added his address, phone number and email address to its
  internal do not contact list. 

  Customer Answer

  Date: 04/01/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ********

• Initial Complaint

  Date:03/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constellation website has Dallas County listed as a resource for financial assistance.
  However, according to Dallas County they no longer have a contract with constellation because constellation broke the contract agreement. They said they haven’t help constellation customers in over 4 years with payments because of this.
  
  I entered into a payment plan with constellation, under the impression they were working with Dallas County for assistance with electric bill payments.
  
  Now I’m finding out that they are NOT working with constellation and I can’t transfer service to get financial help with Dallas County, until the amount is paid off.
  
  I’ve reached out to all the other resources listed in your website and I can’t get help with any of them as well.
  
  I’m extremely frustrated that constellation has misleading and incorrect information on their website.

  Business Response

  Date: 03/28/2024

  Constellation has reached out to the ****** ****** ********** ** ****** and Human Service to request our vendor agreement be reinstated so that our customers are able to utilize their assistance program if and when needed.  Constellation did reach out to Ms. C***** to inform her that we are working with the ****** ****** ********** ** ******, and we are currently awaiting their response. Ms. C***** will be contacted once we have received confirmation that our vendor agreement has been reinstated. 

  Customer Answer

  Date: 03/30/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: It’s been a little over a week and there has been nothing resolved in the matter to help with the financial assistance agreement.
  I still owe the amount due in the next couple of days and there hasn’t been any progress made or updates given.
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a 2 year contract with Constellation, that expires 3/1/24, I am switching my service effective 3/1/24 to another provider. I was contacted saying I will be charged a $150 cancellation fee, and to mail $150 to Constellation. If my contract expires on 3/1/24 and I am starting new service on 3/1/24, there should be no cancellation fee, as nothing is terminated early. Please fix this mistake. Thank you

  Business Response

  Date: 02/20/2024

  Constellation
  confirms that Mr. *******’s electricity supply Agreement is scheduled to end on
  March 1, 2024, and his request to cancel has been received, effective as of the
  same date. Upon receipt of his request to cancel, received on February 16, 2024,
  a notice was emailed to Mr. ******* to confirm his intent to cancel. The notice
  does provide that an early termination fee (ETF) may be charged since
  the Agreement is not scheduled to expire until March 1, 2024.  Mr. ******* may disregard the ETF disclaimer,
  as he is not canceling prior to the expiration date of his Agreement.  The ETF of $150.00 will not be billed and he
  does not need to submit payment for that amount. 
  
  Constellation
  apologizes for the confusion this matter has caused and appreciates the opportunity
  to address Mr. *******’s concerns.      

• Initial Complaint

  Date:02/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constellation NewEnergy i have lived same address more 15 years never have i recieved electricity bill 2 months totaled over 800 dollars 15 years never over 200 - 250a month i thought my power come from ****** . i never signed up for this scam what a racket this was done to over half our community alot people are without power due to rediculous bill they send out cant pay it there should be legal action taken dont seem rite raise bill so high cant afford pay it they are ripping people off with this scam i use same power 15 years never my bill been 600 a month till last 2 billing cycles check my monthly bill for last 15 years 100 to 200 dollars now my bill 600 to 800 this has to be illegal to do communities this way fraud scam call it what you will i am being ripped off i never got the memo or rules of game play on this scam whoever took me off ****** are stealing from me now i cant afford another bill from them they are nuts and im not only one being robbed by them

  Business Response

  Date: 02/06/2024

  Constellation’s records indicate Ms. ******
  lives in an area where her community has an active government aggregation program.
  Constellation’s records also indicate Ms. ******’s enrollment was to be
  completed pursuant to her community’s government aggregation program.
  Constellation did send notice to Ms. ****** in advance of enrolling her account.
  (Sample Notice attached) The notice informed Ms. ****** of the
  aggregation program and the steps to take if she did not wish to participate.
  
  Our records indicate Ms. ****** did not take
  the necessary steps to inform Constellation that she
  did not wish to participate in her
  community’s government aggregation program, as we do not have any record of her
  communication via opt-opt prior to enrollment. Ms. ******’s electricity supply service
  switched to Constellation on February 8, 2023.
  
  Therefore, although Ms. ****** is correct
  that she did not agree to becoming a Constellation customer, her account, and
  electricity supply service were validly enrolled pursuant to her community’s
  government aggregation program.
  
  Constellation
  depends on the meter readings submitted by the local utility for the billing of
  Ms. ******’s account.  The employees of
  Constellation have no interaction with any of the utilities equipment or
  facilities and are not able to make any changes to the billed electricity
  supply usage without adjustments from the utility.  A review of Ms. ******’s account confirms she
  has been billed in accordance with the usage as submitted by the local utility. 

  Constellation
  appreciates the opportunity to address Ms. ******’s concerns.     

  Customer Answer

  Date: 02/07/2024

  i never seen this municipal aggregation program paper. until now the contract i was put on seems to me sketchy it expires this month but my last 2 bills before it expired is how i noticed it that something is not rite highest bills i ever seen here and im not the only one to notice this. if there final bill is as rediculous as last 2 i will be without power unable to pay it. not alot plain ole me will be able to do about it. all i know is my bill should not even been close to what they said i used unless they just overcharging me at end said contract. seems like corruption to me some one got a kickback off high bill i paid. just my 2 cents because that is about all i got left  after paying their jacked up bill. i know very little about politics. but this is something i never voted for. proudness of were i live just dropped to about a 3 way to look out for everyone said no one ever. some 1 somewere knew this was gonna happen and just let it roll.sorry  for bringing this mess to you i have no were to vent this to. i have read some social media reviews on constellation seems im not only one caught up in this scandalous billing procedure.am i satisfied with resolution i dought it another bill like they sent i be homeless because of this electric bill thanks for your quick response. god bless ty

• Initial Complaint

  Date:01/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transferred service from old address to new address in Dec 2023. Today (1/26/24)I logged in to make a payment online for the current account, instead no new account information was online and i made the payment online. I noticed that that address was not changed online and was unaware that that was to be done by customers. This was never discussed when services were transferred - just that I would receive a final bill from my old address with 90 days to resolve. Once I noticed the payment was for the old address, i called customer service to address it. The 1st of 3 representatives created a case and escalated my request to have funds transferred to the current/correct account/ After disputing the reason why my account information is not current online, thats when i found out that customers are supposed to do that on their own which was never discussed. I recommended that they go back and listen to the calls as I was not made aware. I requested to speak to a supervisor, she then left me on hold several times then came back to say a supervisor wasn't available. I insisted again and finally my request was honored. The supervisor then went on to say something totally different from the rep, saying that my case will be denied since there was balance on the previous account - of course there is and the final bill has not been received and is inline with their 90-day payment window that i was told about when I transferred services to my new address. This supervisor went on to tell me that the final bill was generated on Dec. 11, I questioned that because services were not disconnected until that same day and no one had come to read the meter on that day. The story then changed, to now say that my final bill was generated and sent to my old address on ******** **** **** on Jan 11. Why when you have my current address? The company dropped the ball on updating my account information and I would like my payments appropriated to the current account on *** ******* ***

  Business Response

  Date: 01/30/2024

  Constellation reached out to Ms. ******* to discuss her
  concerns and offer resolution. Mrs. ******* confirms that her concerns have
  been brought to a satisfactory resolution. Constellation apologizes for the
  inconvenience this matter has caused and appreciates the opportunity to work with
  Mrs. *******.   

  Customer Answer

  Date: 02/04/2024

  Received a return call from the company's upper management offering apologies. Member of upper management went over the same billing information that was already known and noted in my complaint. They advised that there may be some training opportunities needed regarding updating addresses, procedures, and customer service while insuring customers have full details. She agreed to pull the calls to review. End result - my payment was credited as requested and termination fees noted to be waived as I will seek other service providers. I will no longer do business with Constellation.