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Business Profile

Fast Food Restaurants

Domino's Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/9/24 I ordered pizza from this domino’s location 5815 Johnnycake Rd, Baltimore, MD 21207 I have never seen a business more poorly run.

    Employees and Manager/Owner were extremely rude to myself and other customers
    The food was ice cold and inedible I can’t get a response from domino’s.

    I submitted my case through the “customer care team” I’ve tried calling, I’ve reached out on instagram and tik tok as well and I still can’t get a response. I want my money back for the terrible food I received. I have pictures to show what I ordered and would like to be contacted by someone as soon as possible.

  • Initial Complaint

    Date:10/28/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered pizza for delivery on 10/28/22 but it never arrived. The tracker on the website said it had been delivered but no one had come. I tried to call the business, but the call would not go through and then I went to the store. The employees at the store told me my order had been lost but, because the store does not have a working phone, they could not call and had not intended to remake the order if I had not come to the store. They offered me a refund and a $20 store credit. One employee (who did not speak to me but whom I presume was a manager) typed on the computer while looking at my receipt and then walked away. The employee who had been helping me then told me I had gotten a refund of $38.33 and a $20 credit to my "rewards" account. She then handed me the receipt for my order but no documentation of the refund or the credit, I have received neither.

Domino's Pizza is NOT a BBB Accredited Business.

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