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Business Profile

Funeral Homes

Brooks Clinton Funeral Service, P.A.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Brooks Clinton Funeral Service, P.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Brooks Clinton Funeral Service, P.A. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business entered information incorrectly on my mother's death certificate. I reached out a year ago and was never contacted. Life happened and I was able to follow up about 3 weeks ago. I went to the business and returned 2 death certificates in order to get the corrected ones sent to me. Tiffany advised she sent them 2 weeks ago, however, I never received them. She then advised me to go to vital records to request new ones. I do not feel it appropriate to ask me to pay for something I already paid for and was more than patient in waiting to receive. I was not going to continuously drive to Baltimore for a mistake that should have never happened. The wrong county is listed for her residency and they insisted on having the originals in order to get a replacement. At this point, I do not care if someone has to hand deliver them to me. I would appreciate what I paid for and also went out of my way to return as requested. I called again today and I keep getting the run around.

      Business Response

      Date: 04/12/2024

      To whom it may concern,

      Brooks Clinton Funeral Service apologies for the any inconvenience caused to
      you. Vital records require us to return original death certificates to receive
      corrected ones without having to pay an additional fee. Yes, two death certificates
      were put in the mail. According to Ms. ****** she did not receive the mailed death certificates. We gave Ms.
      ****** a couple of options, we stated we could order two new death
      certificates, we would need the originals to switch them out and then Ms.
      ****** could come and pick them up no additional charge, but Ms. ****** didn't
      like that option. We then stated you could order them from Vital records if you
      didn't want to come all the way to Brooks Clinton Funeral Service. We didn't
      want to put them back in the mail because we didn't know if she would receive
      them. To clear this situation up we took Ms. ****** 2 death certificates to her
      house April 12, 2024 and Ms. ****** signed for them. Once again, we sincerely
      apologize for any inconvenience.

    Brooks Clinton Funeral Service, P.A. is NOT a BBB Accredited Business.

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