Complaints

This profile includes complaints for Joseph H Brown Funeral Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Joseph H Brown Funeral Home has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Joseph H Brown Funeral Home

  2140 N Fulton Ave Baltimore, MD 21217-1307

• 

  Joseph H Brown Funeral Home

  PO Box 16449 Baltimore, MD 21217-0449

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** see attached **

  Business Response

  Date: 12/09/2022

  Business Response /* (1000, 13, 2022/11/15) */
  ***Document Attached***
  Date of Response: 11/15/22
  Responded to By: Antuowon **************
  Joseph H. Brown, Jr. Funeral Home
  Name of Deceased: Eric **********
  
  Date of Death: 09/08/22
  Conference w/ Funeral Director: 09/12/22
  
  Upon making funeral arrangements every family is advised insurance is an option to use for payment of services rendered. If insurance is chosen as a method of payment, family is given a copy of our INSURANCE GUIDELINES. In these guidelines it is stated "It is the responsibility of the beneficiary to reach out to the insurance company to discuss residual payments if applicable." These said guidelines were said to be understood and were signed off by beneficiary, Elizabeth ********** 09/12/22.
  
  ID of Remains: 09/13/22
  Cremation Completed: 09/16/22
  Received notice of Funding by Insurance Company, 09/20/22
  Memorial Service: 09/21/22
  Cremated Remains & Death Certificate were picked up by Byron ********** 09/21/22.
  Beneficiary, Elizabeth ********** signed claim forms 09/21/22.
  Byron ********** called 09/26/22 for status. He was advised by our Insurance Administrator, Tiffany ******* documents had been sent to our third party funding company C&J Financial for handling. Upon receipt of documents, C&J Financial would have to forward to Insurance Company-One America Life Insurance. Eric ********** called again on 09/28 for status and was advised to please allow mail time. He was also advised entire process can take approximately from 6-to 8 weeks
  We received notice of Missing Paperwork from our 3rd party- C&J Financial, LLC, Friday, 09/30/22. We then on the same day being 09/30/22 forwarded all necessary paperwork that included an original copy of the death certificate via mail back to C&J Financial.
  We received notice 10/08/22 from C&J Financial all documents had been receivednamely...
  
  ORIGINAL ASSIGNMENT/REASSIGNMENT
  ORIGINAL CLAIM FORM
  ORIGINAL DEATH CERTIFICATE
  
  Regards,
  
  
  Antuowon ******
  Manager
  Joseph H. Brown, Jr. Funeral Home, P.A.
  "Featuring On-Site Cremation"
  **** ** ****** ****
  ********** MD XXXXX
  Phone: XXX-XXX-XXXX
  Fax: XXX-XXX-XXXX
  Email: *******@jhbfh.com
  Website: www.josephhbrown.com